Information Tickets and Tours Manager (Al Dhafra).
Job Description
Duties
Assists patrons by providing information concerning available leisure activities, selling tickets, making reservations, and arranging for special accommodations required for tours, sporting events, theaters, and special events. Provides full assistance to individuals or groups planning travel including commercial transportation, hotel reservations, and other local services or information.Provides information to patrons on tour itineraries, train, bus, fen-y schedules, train passes, boat cruises, camping locations, recreational parks, sight- seeing tours, shopping excursions, festivals, fairs, and cultural information. Ensures that all fees are collected, receipts are issued and maintained, and revenue is accurate and appropriately processed.
Works with base contracting office to develop a trips and tours contract with at a minimal, two local travel agents. Coordinates tour guide/escorts for tours. Prepares all materials needed for drivers, tour guides, and escorts for assigned trips.
May occasionally perform escort duties. Maintains proper inventory levels on brochures, maps. and flyers for customer availability. Obtain material from travel agent contract or develop locally with printing done by F.FSS contracted marketing office. Prepares end of month and other reports as directed the supervisor.
Works with EFSS contracted marketing office, Public Affairs Office, and other venues to advertise tours events, etc. Using concierge service, works with local travel agents, both contracted and non-contracted to assist customers with restaurants and hotel accommodations, car rental, group touring packages, etc.
Completes all necessary phone calls and form for booking reservations and ensure that the customers are advised of all pertinent information and procedures. Performs related administrative support duties. May work an uncommon tour of duty to include days, nights, weekends, and holidays.
Operates government provided vehicles to transport participants to the gate for EFSS contracted trips and tours and/or transport customers directly to EFSS specific trips and tours, acting as a tour guide. Accompanies contracted tour guide on certain occasions as directed by the flight chief.
Establishes a comprehensive volunteer program to support programming efforts. Has oversight of volunteers to ensure programs are run smoothly and in a professional manner. Provides information referral and concierge service on all available programs to include but not limited to, group tour packages, restaurant recommendations and reservations, tickets to sporting events, etc.
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Requirements
Conditions of Employment- This position requires the incumbent to complete a background investigation with favorable results.
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/11/2025
Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience
Possess experience in functions of the travel industry which demonstrate the following (1) A practical knowledge of the tour and travel industry (2) A knowledge of recreational activities, rules, and procedures, (3) The ability to plan and organize recreational activities for groups of people (4) The ability to manage a funds-generating operation (5) The ability to supervise employees.Possess knowledge of accounting principles and financial planning. Be able to deal with the public and be able to communicate effectively. Be well-organized, accurate, detail-oriented, professional and courteous. Requires driving license and willingness to operate 44 PAX bus (bus training will be provided if not already complete).
Be approved for an official passport. Have basic computer experience. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI). Must be able to satisfactory complete a pre-employment physical.
You will be evaluated on the basis of your level of competency in the following areas:
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information- Individual must fully meet qualification/eligibility/background requirements for this position.
- U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.