Manager, Stand Alone & New Channels

JOB PURPOSE:

The manager oversees diverse business lines, including sales from trucks, e-commerce, and B2B initiatives.

KEY ACCOUNTABILITIES:

Job Specific Accountabilities Format Definition:

• Develop precise definitions and frameworks for standalone retail formats, such as convenience stores and cafes.
• Collaborate with the format design team to create efficient layouts that optimize customer flow, product placement, and overall shopping experience.
• Continuously refine formats to align with evolving consumer trends and organizational goals.

Customer Value Proposition (CVP):

• Design and implement compelling CVPs tailored to each standalone format.
• Ensure CVPs align with the brand identity, delivering consistent value to meet customer expectations.
• Monitor market trends and customer feedback to adjust CVPs for sustained relevance.

Operational Execution:

• Lead and manage all pre-opening activities, including staffing, inventory setup, and marketing campaigns.
• Ensure smooth day-to-day operations during launch and throughout the lifecycle of retail outlets.
• Establish and monitor performance metrics to drive continuous improvement in operational efficiency.

New Business Lines:

• Identify potential revenue streams and explore innovative business opportunities to diversify the portfolio.
• Conduct detailed feasibility studies and financial analyses to evaluate the viability of new ventures.
• Develop and implement strategic plans for launching and scaling new business lines effectively.

Partnerships:

• Build and nurture strategic partnerships with external entities for joint ventures, co-branding opportunities, and distribution networks.
• Negotiate and finalize partnership agreements to ensure mutual benefit and long-term collaboration.
• Maintain strong relationships with stakeholders to support the growth and success of partnerships.

Sales from Trucks:

• Develop and execute strategies for mobile sales through trucks and pop-up retail locations.
• Optimize routes, inventory management, and customer engagement to maximize sales.
• Analyse mobile sales performance and refine strategies for continuous improvement.

Project Management:

• Achieve defined project-specific KPIs (Key Performance Indicators) within agreed timelines.
• Monitor project progress, identify potential risks, and implement corrective actions as needed.
• Regularly review and adjust strategies to align with organizational objectives and market dynamics.

E-commerce and Click-and-Collect:

• Drive the organization's e-commerce initiatives to enhance online sales channels.
• Implement efficient click-and-collect processes, ensuring a seamless experience for customers.
• Collaborate with internal teams and external partners to integrate e-commerce solutions with existing retail operations.

B2B Business Development:

• Explore and develop B2B opportunities, including supplying products to other businesses.
• Create competitive pricing models and negotiate contracts to secure profitable deals.
• Build strong relationships with corporate clients to drive repeat business and long-term partnerships.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:

• Bachelor's degree in business administration, Retail Management or a related field

• 12 of experience in retail operations, business development or related areas
• Proven track record in retail management, business development, or related roles.
• Previous experience as at least Regional Manager of Retail Chain or HORECA leading the team of at least 500 employees
• Experience with format design - at least 2 realized project of new format developments for retailers or HORECA,
• Proven operational execution track record, experience in creation of operational back-office processes
• Experience with preferable-Commerce business
• Strategic thinking and problem-solving abilities.
• Excellent communication and negotiation skills.
• Adaptability to changing market dynamics.
• Familiarity with e-commerce platforms and B2B sales.