Reservation Agent - Arabic Speaker
Hyatt Dubai
Job Description
- Handle incoming calls and emails related to room reservations in a courteous and professional manner.
- Manage guest bookings using the hotel's reservation system, ensuring accuracy and completeness.
- Provide information on room rates, availability, packages, and hotel facilities to potential guests.
- Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.
- Upsell rooms and promote hotel services to maximize revenue.
- Maintain up-to-date knowledge of hotel promotions, events, and policies.
- Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.
- Maintain guest confidentiality and data privacy in all communications and systems.
- Prepare daily and weekly reservation reports for management review.
- Deliver exceptional customer service to ensure guest satisfaction and loyalty.
- Fluent in Arabic and English, both spoken and written; additional languages are a plus.
- Minimum 1-2 years of experience in reservations.
- Proficient in PMS/reservation systems such as Opera, Fidelio, or similar software.
- Strong communication, organizational, and customer service skills.
- Ability to work under pressure, handle multiple tasks, and maintain attention to detail.
EnnismoreDubai
approach to the world of luxury.
Job Description
We are seeking a professional and customer-focused Reservation Agent (Arabic speaker) to join our team at SO/ Uptown Dubai. As a key member of our reservation department, you will be responsible...
AccorHotelsDubai
imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Reservation Agent
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IHG Hotels & ResortsDubai
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