Medical Receptionist

Job Description

Role Overview

As the first point of contact for patients and visitors, you&aposll set the tone for a compassionate and efficient healthcare experience. Your role will be pivotal in managing front-desk operations, supporting administrative tasks, and enhancing patient satisfaction.

• Greet patients and visitors warmly, ensuring a professional and compassionate experience; assist with check-ins and check-outs
• Manage appointment scheduling using healthcare management systems; confirm appointments and handle changes or cancellations
• Answer and route incoming calls; provide clear information regarding services, billing, and insurance
• Maintain and update patient records, insurance details, and demographics in compliance with data protection standards
• Assist patients in completing forms, handling billing inquiries, processing payments, and issuing receipts
• Ensure waiting and reception areas are clean, organized, and welcoming
• Collaborate with clinical teams to ensure smooth patient flow and support during emergencies

• High school diploma or equivalent required; additional certification in office administration or hospitality is a plus
• 13 years of reception or administrative experience in a healthcare setting
• Strong communication skills in English; proficiency in Arabic is highly advantageous
• Proficient in healthcare software systems, patient management tools, and Microsoft Office suite
• Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
• Empathetic, discreet, and able to maintain patient confidentiality at all times