Associate - Order Management - Chalhoub Group
Job description / Role
Employment: Full Time
Inspire | Exhilarate | Delight
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail.It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.Their collective efforts have earned the Group the Great Place to Work® certification in several markets.
Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What you'll be doing
The Order Management Associate is responsible for the accurate and timely in-system execution of upstream and downstream orders, ensuring high-quality customer service for vendors, retail, e-commerce, and B2B accounts. This role supports the operational execution of orders, data management, and collaboration with cross-functional teams to maintain seamless workflows and process accuracy.
Create and complete purchase orders for vendors in alignment with business requirements.- Process orders for B2B accounts and create corresponding sales orders in the system.
- Track the delivery of purchase orders (POs) and sales orders (SOs) and provide updates to the Supply Planning and B2B Allocation teams.
- Manage and maintain accurate in-system product information to ensure alignment with operational needs.
- Gather vendor information and input it into the Master Data Management (MDM) system for vendor creation and updates.
- Provide responsive customer service for vendors, retail, e-commerce, and B2B accounts.
- Address inquiries and resolve basic issues related to order status and data accuracy.
- Support the Order Management Manager in day-to-day operations, ensuring adherence to timelines and process accuracy.
- Monitor order workflows and alert the manager of potential issues or delays to ensure proactive resolution.
- Provide product and capsule reporting for key events to highlight risks or opportunities in order management flow.
Key Performance Indicators (KPIs):
- On-Time Delivery Rate
- Fulfillment Lead Time
What you'll need to succeed
Professional Experience- 0-2 years of experience in order management, supply chain, or logistics.
- Basic knowledge of ERP systems and data entry processes is a plus.
- Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
- Strong attention to detail and organizational skills to manage multiple priorities.
- Good communication and customer service skills to collaborate effectively with internal and external stakeholders.
- Basic analytical skills to track orders and identify discrepancies.
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We invite all applicants to apply
It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
Department: Supply Chain & Logistics
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.
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