Call Center Supervisor
perfect doctors clinic Dubai
Job Description
Role Description
This is a full-time on-site role for a Call Center Supervisor, based in Dubai. The Call Center Supervisor will oversee daily operations of the call center, manage and coordinate a team of customer service representatives, monitor performance metrics, and ensure high-quality service delivery.Responsibilities also include maintaining patient satisfaction, preparing performance reports, and addressing escalated patient concerns. The goal is to ensure the team achieves efficiency and delivers exceptional customer experiences.
Qualifications- Strong Supervisory Skills and Team Management experience
- Strong Analytical Skills and the ability to evaluate and improve operational processes and metrics
- Exceptional Communication skills, both verbal and written, to guide team members and interact with customers
- Problem-solving abilities and experience in a leadership role
- Proficiency in call center operations and software is preferred
- Prior experience in the healthcare or aesthetic industry is an advantage
- Ability to work efficiently in a fast-paced environment
- Fluency in English and Arabic is a must
American Hospital DubaiDubai
of five (5) years of call centre experience with a minimum of two (2) years as an Assistant Manager/Supervisor, preferably within a medical environment
• Experienced in the use and troubleshooting of computerised telephonic systems.
• Significant exposure...
HiltonDubai
Job Description
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
What will I be doing
As Reservations Supervisor, you oversee the Reservations...
BlackboxDubai
Job Description
We have Openings for Technician - ELV Automation professionals at Dubai location
Total Experience: 5+ yrs
Role: Technician - ELV Automation
Salary: Case to case basis
Notice period: upto 60 Days
Work Location: Dubai
Job...