Cloud Engineer

Job Description

Role Summar:

The role supports telecom cloud and core network infrastructure services within a 24x7 operational environment.

Security Requirements: Government security clearance required (Valid UAE ID mandatory)

Key Responsibilities

• Monitor cloud infrastructure, SDI, CNF, VNF, and cloud-native environments.
• Perform proactive health checks and identify service degradation.
• Handle alarms, events, and incidents from monitoring systems
• Perform first-level troubleshooting and service restoration.
• Escalate complex issues to second-line support, vendors, and engineering teams.

• Manage incidents according to ITIL processes
• Perform fault isolation and root cause analysis
• Coordinate with customer operations teams during critical incidents
• Provide timely incident updates, communication, and reporting

• Monitor Kubernetes clusters and cloud-native work
• Validate pod, node, and container health
• Investigate container failures, resource exhaustion, and application alarms
• Support deployment validation and post-maintenance verification

• Support compute, storage, virtualisation, and networking platforms
• Monitor cluster health, redundancy, and resource utilisation
• Execute routine operational activities, backups, and housekeeping
• Support maintenance windows and software upgrades

• Maintain operational procedures, and troubleshooting guides
• Produce incident reports and operational summaries
• Update knowledge bases and support documentation

Required Technical Skills

• Software Defined Infrastructure (SDI)
• Cloud Execution Environments (CEE)
• Cloud Native Infrastructure Solutions (CNIS)
• Cloud Container Distribution Platforms
• Cloud Native Network Functions (CNF)
• Virtual Network Functions (VNF)

• Red Hat Enterprise Linux (RHEL)
• Linux troubleshooting and performance analysis
• CPU, memory, filesystem, and process management
• Shell scripting fundamentals

• Kubernetes architecture and operations
• Docker and container technologies
• Pod, Deployment, StatefulSet, Service, and Ingress management
• kubectl troubleshooting
• Container log analysis

• TCP/IP
• VLANs
• Routing and Switching
• DNS, DHCP, and NTP
• Load balancing concepts
• Firewall and security group fundamentals

• VMware vSphere or equivalent platforms
• Compute, storage, and networking concepts
• High availability and disaster recovery
• Server and operating system troubleshooting

• Prometheus
• Grafana
• ELK Stack
• Operational monitoring tools
• Ansible (preferred)
• Git and CI/CD fundamentals

• 4G EPC Architecture
• 5G Core Architecture
• IMS Architecture
• CNF/VNF deployment concepts
• Telco Cloud operations

• Strong troubleshooting and analytical skills.
• Ability to work under pressure during critical incidents.
• Excellent communication and customer-facing skills.
• Knowledge of ITIL Incident, Problem, and Change Management processes.
• Ability to work in 24x7 shift rotations and on-call environments.

• Bachelor's degree in Computer Science, Telecommunications, Information Technology, or a related discipline.
• 2–5 years of experience in Cloud Infrastructure, SDI, Telecom Operations, or related environments.
• Experience supporting Kubernetes-based and cloud-native platforms is highly desirable.

• RHCSA (Red Hat Certified System Administrator)
• CKA (Certified Kubernetes Administrator)
• VMware VCP
• ITIL Foundation
• Cloud Infrastructure or Cloud Native Platform Certifications