Assistant Manager - Outlet
Hyatt Dubai
Job Description
- To assist the Outlet Manager in efficiently managing the outlet according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Dubai Standards of Performance.
- To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
- To assist in conducting monthly inventory checks on all operating equipment and supplies.
- To monitor guest feedback and recommend revising service standards as necessary.
- To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
- To liaise with the kitchen and beverage department on daily operation and quality.
- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To ensure that the outlet cashiering procedures are strictly adhered to.
- To be demanding and critical when it comes to service standards.
- Fluent in Spanish Excellent verbal and written communication skills.
- Hospitality Management Degree or Equivalent A diploma or degree in Hotel Management, Hospitality, or Business Administration is preferred.
- Strong Leadership & Team Management Skills Proven ability to supervise, motivate, and coordinate staff across departments.
- Customer-Centric Approach Exceptional guest service skills with a focus on delivering luxury experiences and handling VIP clients.
- Operational Experience in Luxury Hospitality Prior experience in hotel operations (front office, F&B, housekeeping, etc.) within a 4 or 5-star property.
- Excellent Communication & Problem-Solving Skills Ability to communicate professionally, resolve guest issues promptly, and support senior management effectively.
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