Team Leader - Variable Channels (Outsource)

Job Description

JOB DESCRIPTION

Location : Abu Dhabi

Role Purpose:

Managing a Team and ensure that overall responsibilities are achieved, while projecting the warm image of ADIB, increase bank's visibility in the Financial Market Developing new strategies for the business for the respective area and build suitable plans to increase the business

1. Main Responsibilities:
2. To ensure that the set target and are met/exceeded on time
3. Ensure Team fully adhere with ADIB policy and procedure on day to day business management
4. Ensure adequate leave plan for the team and execution of the same effectively
5. Daily/Weekly Responsibilities:
6. Ensure business proposed/booked under ADIB policy and procedure with Shari'a compliances
7. Monitor day to day activities of IFE's and ensure appropriate business management/control in place
8. Coach Team on date to date business activities, guide to achieve monthly goals
9. Review and recommend standard credit application and ensure authenticity of the critical documents (MRF, identification documents, Banks statement, etc.)
10. Updates the leads status on time, please ensure status update before leaving your desk for the day
11. Ensure the daily attendance, if there is regular absenteeism then escalate to SM
12. Ensure disbursement files are in order, prior forwarding the file to RFO, by cross checking, customer's original documents against copies. Files must be sent to RFO immediately or within next 1 working day
13. To ensure proper handover of all customer related files/documents prior to staff's leaver starts/or event of resignation/termination, and arrange proper follow-up/closing of each cases
14. Handle customer complaint directly, should not let IFE's handle complaints directly at any point
15. Ensure all IFE's are aware of products, policies & promotions of ADIB and keep on update them on changes
16. Open business channels for IFE's by visiting potential employers/high new worth customer and can be introduce to IFE's
17. Monthly Responsibilities:
18. Motivate high achievers by recognize then in team meeting, also provide opportunity to other staff, to grab top position by creating healthy inter team competition
19. Recognize staff training requirement while evaluating their monthly performance
20. Arrange IFE training/coaching based on recognized area of weakness and maintain track, escalate SM if in case of hopeless
21. Recommend disciplinary action for those shows no improvements
22. Support SM on Al Khair STL/Settlement/Clearance/STL, based on calls
23. Visit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SM
24. Annual Responsibilities:
25. Conduct annual appraisal and recommend staff recognition

Specialist Skills / Technical Knowledge Required for this role:

• Familiarity with Core Banking and Application sourcing systems
• Outlook/Email/HR system exposure
• Educational Qualification:
• Preferably graduate. Diploma/High school based on work experience/exposure.