Emerati Graduate Field Service Engineer

Job Description

We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technologyor multiple X-ray technologiesto address each customers unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

This role is for a recent Emerati Engineering Graduate to join the team. Full training and development will be offered.

Role Responsibilities

Installation, Service, and support of Rapiscan X-RAY screening systems in UAE/MEA region. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems deployed across multiple projects

Working on Rapiscans Product Line:

• Installation, commissioning and service support of Rapiscans X-ray and Trace systems in UAE/MEA.
• Carry out service site surveys prior to installations and professional site reports.
• Fitting, system diagnosis, troubleshooting and fault finding on Detection systems & sub systems, carrying out the repair, maintenance and overhaul as necessary elements of Detection systems and escalation for rectification of system issues.
• Carries out all preventive and corrective maintenance works and attends all call-outs.
• Detailed failure analysis activities, including investigation / reporting / resolution
• Spare parts recommendations to management for different service levels or periodic service intervals
• Makes sure to submit service reports and non-conformance reports as required without delay
• Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
• Take part in other departmental ad-hoc duties when required including special projects.
• Customer skills: Daily interface with operators, technicians and BHS managers on equipment status issues.
• Adhere to all Health & Safety requirements of the company and at customers site.
• Responsible for all technical decisions.
• Reach out to Engineering / PLM on technical matters when needed.
• Be the focal point in case of requests or disputes.
• Formulate and close a technical Incident Report.
• Raise Change Requests/Implement/Close as required.
• Responsible for distributing information to team members and request permission from stakeholders to complete planned work.
• provide recommendations to improve work and ensure availability of maintained equipment
• Attend technical meetings upon request.
• Report to Service Manager.
• Completes all scheduled maintenance within required deadlines.
• Documents all maintenance and repair work submitting paperwork in required time frame.
• Order, install, and return parts per regulation.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to.

• BSc in Electrical or Mechanical Engineering.
• Post graduate qualification in Electrical engineering is desirable.
• A recognised qualification in an IT (Microsoft, cisco etc) a plus..
• Maintain clear and concise business communication proficiency, both oral and written.
• Detail oriented, well organized, and self-motivated with strong interpersonal skills.
• Computer literate: competency in use of programs within MS Office Suite and aptitude for learning specialized software programs.
• Must be team player with ability to work under pressure in fast-paced environment with minimal oversight.
• Flexible schedule based on locations contractual operational; non-standard hours including on-call, weekends and holidays required.