[ref. u93939321] Customer Care Specialist/ Sales Coordinator (1 Year Fixed Term Contract)

Sales Order Management: Efficiently manage the sales order flow in SAP, including projects, spare parts, and field service.

• Customer Care Activities: Execute customer care activities to achieve assigned revenue targets and enhance overall customer satisfaction.
• Back-Office Operations: Handle all back-office activities such as preparing order acknowledgements, issuing purchase orders to suppliers, and updating customers on order status.
• Supply Chain Coordination: Collaborate with supply chain colleagues in EMEA and overseas to monitor order delivery progress.
• Certification Management: Obtain required certifications for export and import products for customs clearance.
• Issue Resolution: Solve import/export issues following Line Manager guidelines.
• Forwarding Agent Selection: Select the best forwarding agents where applicable.
• Financial Coordination: Liaise with AFC in case of letters of credit from customers.
• Shipment Documentation: Prepare all necessary documents for shipment.
• Field Service Coordination: Work with the field service team to plan site activities according to customer requirements.
• Invoicing: Produce and send invoices to customers.
• Reporting: Provide accurate and timely reporting of activities, including revenue forecasts, order pipeline status, and on-time delivery (OTD) using the proper tools, reporting to Line Managers.
• Customer Relationship Management: Maintain and develop relationships with customers to support the business.
• Event Participation: Participate in trade exhibitions, events, and demonstrations as required.
• Compliance: Ensure compliance with all general and company policies.