[ref. n23144816] Ras al-Khaimah - Consulting Technical Mgmt Director
Job description / Role
Employment: Full Time
Description
This director position is responsible for an increasingly diverse practice based upon complexity of the customers, the solutions, and the dollar value of the practice. Directs business operations and resources of a given practice that can be defined by industry, service line, technology center, specialty area, or region.Accountable for managing the three main pillars of a practice: people management, portfolio/delivery management, customer success, and sales enablement. Has profit and loss responsibility or financial/expense management of practice.
Job responsibilities
Accountable for operational/financial metrics and overall business results of practice. Responsible for setting and driving strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer referenceability.Actively develops new approaches and opportunities for expanding customer base and customer satisfaction. Creates and implements operational processes to drive consistency and support achievement of practice business strategy. Responsible for cultivating cross-functional communications through the creation and maintenance of strategic relationships with other lines of business which may include customer success, product development, product marketing, support, consulting sales, and license sales.
Interacts with executive levels both internal and external regarding matters that influence policies and strategies. Assesses and manages business risk in pursuit of overall business goals. Accountable for managing and growing a substantive revenue stream and customer base.Manages and leads through management team and/or senior level individual contributors. Resolves staffing issues for very complex engagements. Identifies, leads, or oversees the development of customer-facing business solutions and offerings that have an impact on the market.
May serve as advisor or project sponsor role for complex engagements.
Qualifications- Directs and ensures the implementation of operational policies through subordinate managers. Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy.
- Bachelor's degree in computer sciences or business or equivalent.
- Balance of advanced technical skills, functional knowledge, client consultative skills, and operational management experience.
- Has 4+ years of consulting services senior management experience with P & L responsibility and at least 10-15 years consulting or industry experience.
- 12+ years of experience relevant to this position including 4 years of consulting management experience with financial management responsibility.
- Direct line management experience including project, people, financial management preferred.
- Product, technology, or industry expertise relevant to the practice focus.
- Ability to develop and maintain relationships at the executive level.
- Proficient in using selling and negotiation techniques and tools. Undergraduate degree or equivalent experience. Ability to travel as necessary.
- Experience within the utilities industry is preferred.
- Consulting engagement & delivery
- Consulting improvement & knowledge sharing
- Inspirational leadership
- Resource utilisation & development
- Performance drive & execution
- Mastering complexity
- Competitive edge
- Change agility
- Collaboration
- Communicating for impact
- Selling & demand generation
Travel: Yes, 25% of the time
Responsibilities
Accountable for fulfilling business goals, meeting budgets, maintaining strategic direction, and ensuring quality of delivery by consultants within their area of responsibility. Develops plans to successfully implement operational policies and achieve business plan/strategic objectives.Typically manages multiple first-line managers and/or senior level individual contributors. Is accountable for managing a significant revenue stream and customer base. Ensures managers and teams adhere to appropriate methodologies and consistently utilize best practices to accomplish assigned work product.
Provides strategic leadership in staffing complex engagements. Resolves staffing issues in complex engagements. Serves as advisor or project sponsor role for moderately complex engagements as necessary.
About the Company
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