Customer Service Representative

Job Description

Company Description

Al Hadaf Tourism&aposs dedicated team and Al Hadaf Holidays division provide bespoke travel packages for exploring the beauty of the Emirates.

Role Description

This is a full-time, on-site role for a Sales Customer Service Representative at Al Hadaf Travel & Tourism. The Representative will ensure customer satisfaction, manage customer support inquiries, and enhance the daily customer experience.

• Previous experience in customer service is required.
• Previous experience in travel and tourism industry.
• Build expert, dynamic knowledge of the companys products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.
• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Service skills
• Customer Experience management
• Excellent communication and interpersonal skills
• Problem-solving abilities and patience
• Ability to work effectively in a team
• Experienced in sales
• Experience in a call-center environment
• Proven track record of meeting or exceeding sales quotas.
• English & Urdu preferred

Skills

Bachelors in relevant subject

Proficiency in CRM systems for managing customer data, sales pipelines, and client communications is required.

Salary: 3000 AED