IT Manager | Sales Environment | UK & UAE Offices | Hybrid | Dubai-Based
Scope: Supporting Alfora's UK and UAE offices ? Hours: Full-time ? Package: 8,000 – 12,000 AED/month (based on experience) + pay rise after probation ⚡ Start Date: Immediate
About Alfora
Alfora is a fast-growing sales business operating across the UK and UAE. Our floors run on speed, performance, and tight technology — when systems are sharp, our teams close deals; when they're not, we lose money. That's where you come in.
We're looking for a hands-on, switched-on IT Manager to own our infrastructure across both regions and keep our sales operation running at full pace.
The Role
This isn't a quiet back-office IT job. You'll be embedded in a fast-paced sales environment where uptime is everything. You'll manage, maintain, and improve the systems that power our UK and UAE teams — from individual workstations to dialler platforms to office-wide infrastructure.
You'll be the go-to person when something breaks, the architect when something needs building, and the strategist when we're scaling into new markets.
Key Responsibilities- Own day-to-day IT operations across our UK and UAE offices
- Manage and maintain Connex AI dialler infrastructure, ensuring sales floors are always live and dialling
- Administer Microsoft 365 / Windows environments — user accounts, permissions, security, licensing
- Handle hardware setup, repair, and lifecycle management (laptops, desktops, headsets, networking kit, phone systems)
- Troubleshoot network, connectivity, VoIP, and software issues quickly and calmly under pressure
- Manage IT onboarding and offboarding as we hire and scale
- Support remote and hybrid users across multiple time zones
- Work with vendors and suppliers across both regions
- Maintain cybersecurity standards, data protection, and backup protocols
- Plan and execute IT upgrades, rollouts, and infrastructure projects as we grow
- 8,000 – 12,000 AED/month starting salary based on experience
- Pay rise after successful probation
- Tax-free income
- Hybrid working — on-site a few days a week, flexibility the rest
- Real scope and ownership — you run IT for the business, not a slice of it
- Genuine career progression as we expand across new markets
- Modern Dubai office, ambitious team, fast-moving environment
- Exposure to both UK and UAE operations — great for your CV and your network