[ref. x25072824] Front Office Manager

Job description / Role

Employment: Full Time

Company description

Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Responsibilities

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
• Check that all Front Office employees report to work punctually and are well groomed before each of their shifts.
• Conduct daily briefings and ensure that all pertinent information is well received by team members.
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow-up actions.
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.
• Coordinate full house situations and make all necessary arrangements to handle overbooking and pledge relocates.
• Liaise with Finance Department to ensure that credit procedures are properly carried out.
• Analyze market trends, review rooming lists, and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling.
• Make courtesy calls to VIPs, long stay, and corporate guests to obtain feedback and proactively handle any lapses in service standards.
• Handle all guest correspondences and ensure prompt follow-ups.
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.

• Interview, select, and recruit Front Office employees.
• Identify and develop team members with potential.
• Conduct performance reviews with the team.
• Constantly monitor team members' appearance, attitude, and degree of professionalism.
• Prepare detailed induction programs for new employees.
• Develop, conduct, and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets, and standards of service.
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues, and provide a regular forum for department communication.

Qualifications

Experience & technical skills: 1u20132 years in a similar role, with strong knowledge of Opera PMS. Proficiency in financial reporting. Demonstrated ability to multitask and make decisive decisions in a fast-paced environment. Excellent communication and interpersonal skills, with a focus on customer service.

Leadership & communication: Proven ability to mentor and inspire teams with excellent interpersonal, communication, and stakeholder management skills.

Operational & strategic mindset: Passion for hotel operations with the ability to think strategically, adapt to change, and stay current with industry trends.

Company Industry: Cosmetics & Luxury Goods

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