Technical Support
Job description / Role
Employment: Full Time
Join our dynamic team as a Technical Support Specialist, providing expert assistance and solutions within the Parking Management, Extra Low Voltage (ELV), and Access Control System sectors. This role offers the opportunity to work with cutting-edge technologies in a fast-paced environment, supporting clients across the UAE to ensure smooth and efficient system operations.
Responsibilities:- Provide timely technical support and troubleshooting for parking management, ELV, and access control systems.
- Collaborate with installation and maintenance teams to resolve system issues effectively.
- Diagnose hardware and software malfunctions and implement corrective measures.
- Conduct system testing and assist with commissioning new equipment and software.
- Document technical procedures, system configurations, and issue resolutions.
- Train end-users and clients on system functionalities and best practices.
- Maintain up-to-date knowledge of industry developments, technologies, and regulatory standards.
Requirements:
- Proven experience in technical support within parking management, ELV, or access control systems.
- Strong understanding of hardware and software components related to ELV and security systems.
- Excellent problem-solving skills and the ability to work under pressure.
- Effective communication skills in English, with proficiency in Arabic considered an advantage.
- Ability to work independently and as part of a multidisciplinary team.
- Technical certifications relevant to ELV, networking, or access control systems are preferred.
- Flexibility to respond to urgent calls and provide on-site support when necessary.
- Strong customer service orientation and attention to detail.
Additional benefits: As per UAE Labour Law
About the Company
Valtrans Transportation Systems and Services has been meeting the need for innovative and efficient transportation services solutions since 2003. We are the first company in the Gulf region to integrate network transportation solutions with hospitality.
Through a combination of clear-cut approaches and sophisticated technology, we deliver exceptional services to our clients, putting customer service at the forefront of everything we do, which sets us apart from our competitors, enabling the rapid growth of our company.
Our client list continues to grow, and includes international airports, malls, private hotels and some of the most prestigious hotels in the United Arab Emirates. Our core aim is to deliver the best and most reliable transportation systems to keep our customers’ organisations running smoothly and efficiently.
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