Senior Officer - Electronic Documents & Archive

placeDubai calendar_month 
Strategy
  • Support departmental objectives by ensuring timely execution of administrative and reporting requirements.
  • Assist in implementing organizational policies, procedures, and compliance requirements within the department.
Operations
  • Maintain accurate documentation and records to support decision-making, audit readiness, and information security standards.
  • Manage director/manager schedules, coordinate appointments, and arrange meetings with internal and external stakeholders.
  • Prepare, draft, and register correspondences, circulars, and official letters; ensure timely dispatch and follow-up.
  • Maintain and update departmental files, records, and databases in hard and electronic formats, ensuring confidentiality and compliance with information security protocols.
  • Enter permissions, attendance, and leave data into systems (e.g., Time & Attendance, Tarasul, CRM) and prepare periodic reports.
  • Support onboarding of new employees by coordinating requirements such as PCs, phones, employee cards, and office supplies.
  • Maintain inventory of office supplies, process procurement orders, and coordinate maintenance of office equipment.
  • Attend departmental meetings, prepare minutes, and follow up on assigned action points.
  • Track and close assigned tasks, suggestions, and complaints within approved SLAs using RTA systems.
  • Provide clerical support including scanning, archiving, and organizing documents while ensuring information security measures are applied.
  • Coordinate with HR for employee-related requests (leaves, training, certificates, resignations, etc.).
Product / Process Improvement
  • Ensure systematic filing, record-keeping, and compliance with document control and information security procedures.
  • Recommend improvements in administrative workflows, reporting, and secure document handling.
  • Participate in training on new administrative systems, tools, and information security awareness.
  • Support continuous improvement initiatives by providing feedback from day-to-day operations
  • Diploma/ Bachelor’s degree
  • 0-1 Years in case of Bachelor’s degree (5+ years in case of Diploma)
  • Strong executive communication and professional correspondence skills
  • Knowledge of general administrative practices and office coordination
  • Ability to manage intranet content and ensure proper governance
  • Skilled in presentation design and executive‑level reporting
  • Understanding of the organization's business context and operations
  • Proficiency in preparing and delivering technical reports
  • Experience in committee and team governance
  • Competence in knowledge and innovation management initiatives
  • Ability to implement policies and monitor compliance
  • Familiarity with quality, health, and safety compliance standards
  • Strong stakeholder engagement and protocol management capabilities
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