Assistant Branch Manager

Job description / Role

Cosmetics & Luxury Goods

An award-winning group in spa/salon and beauty industry is looking for an assistant branch manager.

We want to hear from you if you are a customer-focused individual who enjoys leading a large, well-organized team of highly skilled individuals.

Assist and manage service delivery and customer experience to ensure the highest levels of quality and customer satisfaction. Drive location sales and manage costs in line with budgets.

Job Responsibility:

• Manage P&L of location(s) to drive business performance
• Manage schedules, staff allocations and leaves of all staff members within store(s) to ensure optimal coverage, minimize missed opportunities and maximize business performance
• Maintain the highest standards of service/quality/hygiene within the salons/spas and oversee the staff to ensure smooth running of operations
• Fully understand and implement Spa/Salon operating procedures to drive customer satisfaction and business performance
• Drive upselling of services/treatments and products for the salons/spas to guests
• Manage inventory of locations to ensure availability of stocks and prevent stock variance/missed opportunities
• Develop and maintain expertise of spa/salon computer systems, and ensure staff are well versed in systems
• Work with training department to coordinate training of staff
• Ensure all customer complaints are dealt with swiftly, and effective remedial action (e.g. coaching, training, treatment resolution) is taken to manage customer relations and staff performance
• Maintain cleanliness of spas/salons by managing cleaning schedules and performance
• Ensure effective communications between team members and Facilities Management team to ensure maintenance issues are resolved promptly
• Drive customer engagement with loyalty program and suggest monthly loyalty offers and initiatives to strengthen customer loyalty and improve operating metrics
• Solicit frequent feedback from clients on product quality and service levels; deliver recommendations for improving product and service offering
• Provide neat, legible attendance/payroll attendance records in a timely manner
• Ensure daily sales and cash collection is accurate and complete
• Conduct performance appraisals, provide coaching and implement disciplinary measures as required to manage staff performance
• Liaise with HR department to raise and address personnel issues
• Optimize staff retention and utilization by reducing staff absenteeism, sick leaves, and resignations
• Oversee health, safety and hygiene in the locations at all times

Requirements:

• Retail management experience required; Spa/Salon industry experience is a plus
• Well-developed computer skills particularly in the use of MS office, Email & POS/scheduling Software
• Strong planning, customer service, organizational and analytical skills
• Ability to motivate others through leadership and creativity
• Self-starter, able to work independently
• Exceptional Customer Service Skills
• Good time management, planning and follow through
• Strong inter-personal relations with team members & Head Office Personnel
• Strong attention to details and ability to meet high quality standards
• Willingness to work under a flexible schedule
• Team Player able to motivate and bring the best out in team members
• Ability to multi-task
• Excellent communication skills, both in speaking and written correspondence
• Strong commercial understanding

Additional benefits: Company visa, health insurance, spa benefits, 30 days paid annual leave with return ticket to home country every 2 years

About the Company

ft. retail and operating space. The award-winning House of Enspa collection comprises more than 500 members of staff, each dedicated to offering a flawless, consistent and holistic customer experience; a true differentiator in a competitive market.

House of Enspa comprises the following innovative brands:

Established in 2001, The Nail Spa was the region’s first spa solely for hands and feet, and has now expanded to offer an extensive range of complementary spa and grooming treatments.

Marquee, a premium chain of hair salons that delivers red carpet ready hair in a vibrant and inspirational setting, launched in 2013.

Espai is the group’s dedicated marketing, distribution, training and franchising arm for upmarket retail beauty products, and was founded in 2009.

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