Operations Officer

Job Description

Work Location: Mubadala - Abu Dhabi

This position plays a key role in ensuring operational efficiency, compliance with internal policies and delivering service in line with agreed SLAs and turnaround times.

• Input DDA registration, amendments, and cancellations, generate payment or any other tasks related to DDA system
• Process of all after-sales service requests cater to our customers banking requirements and deliver as per agreed SLA/TAT
• Prepare all customers letters (LL, NOC, Clearance, Mortgage Release, AECB, etc.) and follow up with the signatories to obtain signature and register the letter in the system
• Handle all the loans closure requests received from branch networks, call Centers and/or other banks by completing required system entries
• Prepare all the mortgage release docs and the collateral handover acknowledgment to Customer/ADIB and follow-up with the concerned teams to receive the signed acknowledgment form
• Register all transactions related to evaluation fees based on Home Finance products
• Register / reconcile all transactions in Nostro / Internal Accounts related to Home Finance product with Finance Department
• Process customers deferment requests and ensure the EMI is released
• Update customer details on the AECB system as per instructions received
• Provide timely responses to internal teams (Customer Service, Call Center, Admin, Collection, Risk, Legal, Audit, Finance, Treasury, IT) for operations-related inquiries
• Coordinate with external stakeholders (banks, insurance providers, archival vendors, etc.) to support customer operations
• Liaise with ITD to log and follow up on system-related issues
• Maintain accurate collateral records of all Home Finance customers and update collateral inventory logs accordingly
• Flag any incidents to the Dept head and support follow-up actions as directed by the line manager
• Adhere to requirements / guidelines provided by internal stakeholders such as Compliance/Risk/Audit and escalate any issues that require attention in processing loans in case of deviations observed to the Director / Head of Home Finance Operations
• Prepare reports on declaring insurance (Car, Par and Life) to be sent monthly to the line manager for review and confirm

• Handling all the Home Finance Operation / Fulfillment Depts responsibility in the absence of the team
• Undertake and complete any additional tasks assigned by Line Manager / Director / Head of Home Finance Operations as required

• Sound knowledge of Home Finance loan booking processes, after-sales service procedures and policies
• Strong understanding of both Sharia-compliant and conventional banking practices
• Proficient in using banking systems and applications, including Newgen, T24, DDS, ICCS and AECB
• Skilled in Microsoft Word and Excel, with the ability to prepare and maintain operational reports and MIS
• Excellent verbal and written communication skills; able to convey information clearly and professionally
• Demonstrated ability to work under pressure and collaboratively in a team environment
• Well-organized and detail-oriented, with effective planning and time management capabilities
• Customer-focused mindset with a proactive approach to resolving issues and ensuring service excellence
• Adaptable and capable of working with individuals from diverse backgrounds and functions

Preferred Experience:

• Minimum 2 years of Home Finance Operations
• Thorough knowledge of UAE banking practices, regulations & risks