Instructor Beverages QA/QC
Job description / Role
Employment: Full Time
Job purpose
Perform assessment, documentation and organization of tasks related to quality assurance to support the efficiency and effectiveness of organization's successful implementation of the F&B strategy. Will be in charge of developing a complete QA program that not only safeguards the quality of our products, but also fosters a quality culture, in which all employees become actively engaged in guaranteeing quality in both production and the finished product.
Job specific accountabilities
Implementation of QA/QC standards:
- Interpret, build upon, and comply with company quality assurance standards for existing sites as well as during the opening of new sites.
- Perform routine inspections and quality tests. Identify and resolve workflow and production issues.
- Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions.
- Document quality assurance activities and create audit reports. Record inspection results by completing reports and summarizing data into quality database.
- Develop Food Safety SOP Manual for production and design, with improvements as needed, and create testing protocols for implementation.
- Monitor the use of equipment to ensure it is safe and discard any that do not meet requirements. Ensure that standards and safety regulations are observed.
- Address and discuss recurring issues with team leader and propose solutions.
- Assist in tracking, documenting, and reporting quality levels as well as environmental, health and safety goals.
- Analyse and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements (ADFCA regulations).
- Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints.
Training Oasis F&B employees:
- Train the production team on quality control measures to improve product excellence and brief them about ADFCA regulations regarding food safety and food retail.
- Participate in the creation and execution of site training program. Apply learning and development expertise to influence the development of effective training tools. Assist with the development of broad, long-term, and short-term training initiatives.
- Monitor learning effectiveness on an ongoing basis and keep managers apprised of projects' status. Provide insight on trends and performance. Maintain current knowledge of operations and systems including new and/or upgraded systems, policies, and procedures, new products, and initiatives in order to serve as a credible instructor.
- Develop on-job assessment, pre and post training assessment tools to evaluate individual performance of participants to each training program.
Minimum qualification
Bachelor's degree in food science, hospitality, business administration or related fields.
Minimum experience, knowledge & skills- 6 years of experience in F&B industry, including at least 3 years Quality Assurance/Quality Check division.
- Familiarity with food safety standards and regulations, such as HACCP, ISO, and FSSC.
- Proficiency in coffee quality evaluation and grading methods, such as SCA cupping protocol and Arabica Q grading system.
- Expertise in developing and implementing quality assurance policies and procedures and ensuring compliance and consistency across the organization.
- Experience in training and coaching staff on quality assurance best practices and techniques.
- Communication, teamwork, problem-solving, and customer service skills.
- SCA Barista Professional.
- Arabica Q Grade.
- Any other related food certificate is an advantage.
Company Industry: Oil & Gas
About the Company
We are one of the world's leading energy producers, and a primary catalyst for Abu Dhabi’s growth and diversification.
We operate across the entire hydrocarbon value chain, through a network of fully-integrated businesses, with interests that range from exploration, production, storage, refining and distribution, to the development of a wide-range of petrochemical products.
Since 1971, we have created thousands of jobs, driven the growth of a diverse knowledge-based economy, and played a key role in Abu Dhabi’s global emergence.
Today, we continue to look for new and innovative ways to maximize the value of our resources, pioneering those approaches and technologies that will ensure we are able to meet the demands of an ever-changing energy market, and continue to have a positive impact on the Abu Dhabi economy for generations to come.
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