Residential Administrator

Job Description

The Role

Working closely with both team members and senior management, you will help maintain high standards of client service and regulatory compliance.

Key Responsibilities

• Serve as a key point of contact for clients, addressing inquiries professionally and ensuring exceptional customer service.
• Foster positive and ongoing relationships with clients to enhance their experience and maintain long-term engagement.
• Support senior team members with appointment scheduling, client follow-ups, and diary management.

• Assist in preparing, verifying, and processing property listings for Abu Dhabi portals, ensuring accuracy and compliance with local requirements.
• Monitor credit usage on property portals and maintain related reports.
• Manage documentation including contracts, listing forms, and tenancy agreements.
• Ensure compliance with Abu Dhabi Municipality, DARI, and other regulatory bodies for listing and transaction approvals.
• Provide support in organizing internal files and records related to listings, sales, and leasing activity.

• Maintain a well-organized and regularly updated client and property database.
• Ensure strong follow-up procedures for leads, assisting in the coordination of agent pipelines.
• Track and consolidate agent feedback to optimize lead conversion efforts.
• Generate and distribute weekly and monthly listing and performance reports.

• Act as a liaison between clients, real estate agents, and internal departments to ensure smooth communication and operational flow.
• Provide calendar management, travel planning, and meeting coordination support to senior members executives as part of PA duties.
• Manage incoming calls and emails, addressing inquiries or redirecting them as appropriate.
• Maintain confidential files and ensure discretion in handling sensitive or personal matters.
• Ensure all transaction documentation is collected, filed, and accessible to the relevant teams.

• Ensure adherence to Abu Dhabi real estate regulations and internal company policies.
• Stay informed on updates from local authorities such as the Department of Municipalities and Transport (DMT), and DARI portal guidelines.

• Strong administrative and organizational skills, with the ability to multitask and prioritize effectively
• Excellent communication and interpersonal abilities
• Technically proficient, with hands-on experience using CRM systems, property portals, and the Microsoft Office Suite advanced Excel skills are essential
• High level of discretion and professionalism in handling confidential information
• Proactive and adaptable mindset, with a willingness to support both operational and executive-level tasks

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