Key Account Manager

Job Description

What You Will Be Doing

To perform all sales related activities for potential and existing customers through effective sourcing of primary and related banking products, in order to achieve the assigned financial targets while adhering to the bank's policies, ethics and code of conduct.

Key Responsibilities:

• Oversee the department's operations, ensuring alignment with established policies and procedures. Coordinate, direct, and control resources to achieve high performance standards without compromising quality.
• Participate in developing and implementing departmental compliance monitoring and control processes to ensure adherence to legal and regulatory obligations.
• Expand the Employee Banking portfolio by onboarding new companies and efficiently managing the existing portfolio.
• Identify and capitalize on cross-sell and up-sell opportunities through regular client visits, fostering relationship building and retention.
• Establish company partnerships and promote the brand to achieve sales targets by initiating and managing promotional activities and group meetings.
• Maintain high standards of service by meeting customer expectations in terms of efficiency, accuracy, timeliness, and professionalism, thereby deepening customer relationships and loyalty.
• Guide and support new team members by assisting with on-the-job activities and providing advice on handling job-related challenges.
• Generate new sales opportunities by devising strategies and techniques necessary to achieve assigned targets.

• Strong focus on achieving targets and objectives.
• Dedicated to understanding and meeting customer needs.
• High standards for quality in all tasks and projects.
• Ability to perform well under pressure and manage stress effectively.
• Skilled in managing and nurturing professional relationships.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficient in negotiating and reaching mutually beneficial agreements

• Bachelor's degree in a related field, MBA preferred
• Minimum of 5 years experience in banking or financial services, with a focus on Business Banking or
• Retail banking portfolio management, experience in relationships building and management.
• knowledge about retail banking products