E-Commerce Manager
Job Description
Build the online channel properly from day oneJoud Coffee is looking for an E-commerce Manager to lead the launch and growth of our e-commerce website as a serious commercial channel.
This role is for someone who understands that a strong online store is not just about keeping a website updated. It is about building a channel that sells well, feels premium, reflects the brand properly, and works seamlessly across product, marketing, operations, fulfilment, and customer experience.
You will own the day-to-day performance of the website, from product launches and merchandising to promotions, conversion, retention, reporting, and executional follow-through. You will help shape how Joud Coffee shows up online and how that experience translates into revenue, repeat purchase, and brand trust.
This is a hands-on ownership role for someone who combines commercial instinct, digital fluency, operational discipline, and strong attention to detail.
What You'll Own- Lead the day-to-day management of the e-commerce website as a live trading channel
- Plan and execute online product launches, bundles, campaigns, gifting moments, and seasonal offers
- Manage product listings, collections, pricing, descriptions, imagery, landing pages, and homepage updates
- Maintain a premium, accurate, and commercially strong online presentation at all times
- Improve key performance metrics including conversion, average order value, and repeat purchase
- Coordinate CRM and lifecycle activity including key email flows and retention touchpoints
- Work closely with operations, inventory, finance, customer support, and marketing to ensure smooth execution
- Produce clear, actionable reporting and use performance data to drive decisions and improvements
- Coordinate with external developers, agencies, and platform partners where needed
- 4–7 years of relevant experience in e-commerce, digital trading, or DTC brand management
- Proven experience managing an e-commerce website for a consumer-facing brand
- Strong understanding of digital merchandising, promotions, conversion, CRM, and customer journey optimization
- Commercially minded, numerate, and confident using data to guide action
- Highly organized, detail-oriented, and strong in execution
- Able to move comfortably between strategy and day-to-day delivery
- Strong cross-functional coordination skills and a clear sense of ownership
- Experience in food and beverage, premium retail, lifestyle, gifting, or consumer brands is preferred
- Shopify or comparable e-commerce platforms
- GA4 / Google Analytics
- Klaviyo, Mailchimp, or similar CRM tools
- Basic SEO and landing page best practices
- Experience working with external web developers or digital agencies
Why this role mattersE-commerce is an important next growth channel for Joud Coffee. This role is an opportunity to build that channel properly from the ground up — with real ownership, real visibility, and real commercial impact.
You will not be stepping into a maintenance role. You will be helping shape how the business trades online, how the brand is experienced digitally, and how a premium homegrown brand translates into a stronger direct-to-consumer platform.