CyberSecurity Operations Engineer (UAEN)

Job Description

Role Summary:

Focus on service delivery excellence, client satisfaction.

Key Responsibilities:

• Deploy SOC platform for new client environments
• Configure platform settings based on client requirements and network architecture
• Set up log collection agents and data sources in client infrastructure
• Customize monitoring parameters and thresholds for client-specific needs
• Integrate client's existing security tools with SOC platform
• Conduct deployment testing and validation before go-live
• Document client deployment architecture and configurations

• Lead technical onboarding sessions for new clients
• Conduct platform training for client IT teams and security personnel
• Create and deliver customized training materials and user guides
• Demonstrate SOC features, dashboards, and reporting capabilities
• Train clients on alert review, incident workflows, and response procedures
• Provide hands-on workshops for platform usage and best practices
• Assess client readiness and provide post-training support
• Develop training documentation and video tutorials

• Monitor SOC platform alerts and security events for all clients
• Analyze and triage alerts generated by AI detection engines
• Investigate security incidents and perform initial analysis
• Execute incident response procedures according to client SLA
• Coordinate with clients during active security incidents
• Escalate critical incidents to senior analysts or incident response team
• Document all incidents, actions taken, and resolutions
• Perform threat hunting using AI-powered analytics tools

• Serve as primary technical contact for assigned clients
• Respond to client inquiries via ticketing system, email, and phone
• Troubleshoot client issues related to platform usage and operations
• Provide technical guidance on security alerts and recommendations
• Manage client requests for configuration changes or customizations
• Ensure timely resolution of client issues within SLA parameters
• Conduct regular client check-ins and service review meetings
• Gather client feedback for service improvement

• Generate and deliver scheduled security reports to clients (daily, weekly, monthly)
• Create executive summaries of security posture and incidents
• Customize reports based on client requirements
• Present findings and recommendations in client review meetings
• Communicate security trends and threat intelligence insights
• Provide metrics on platform performance and detection effectiveness
• Document lessons learned and improvement recommendations

Qualifications:

• Bachelor's degree in Information Security, Computer Science, IT, or related field
• 2-4 years of experience in SOC operations, security monitoring, or cybersecurity
• Experience with SIEM platforms and security monitoring tools
• Understanding of network security, endpoint security, and common attack vectors
• Experience in customer-facing technical roles or managed services
• Strong understanding of security operations workflows and incident response