Associate Vice President - Customer Fulfillment (BBG - Crops)

Job Description

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management

In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a Digital bank with human touch, for our customers

So, join us in co-creating the future of RAKBANK!

As an AVP - Customer Fulfillment your role is to manage and assist VP in all the Credit operation functions for Business Banking Group customers whilst ensuring delivery of efficient, productive and cost effective services to internal and external customers by adhering to internal (Operating Procedures) and external (Central Bank) laid down guidelines.

• Manage day to day credit operation functions of Business Banking Group by facilitating work processes to ensure alignment with established policies and procedures in order to achieve high performance standards.
• Authorise all credit related documentation & manage the various operational risks within laid down parameters.
• Implement standard process and ensure timely review of credit documentation forms and format in co-ordination with group legal.
• Establish RCSA and regular control testing to be carried out.
• Ensure that all control mechanisms are in place, all internal and external guidelines are followed and all Operating Procedures are updated.
• Ensure no operational losses happen due to errors or lapse in laid down controls.
• Deal with customers / Counterpart in other Banks to respond to routine or non-routine queries and problems.
• Participate in the development of departmental processes and procedures and manage their implementation to ensure all relevant procedural requirements are fulfilled.
• Ensure the department delivers excellent customer service to both its internal and external customers, taking steps to address areas for improvement to achieve agreed service quality standards.
• Oversee the performance of offshore team to ensure achievement of service and quality standards.
• Develop and maintain new and existing relationships with other departments/customers/suppliers/contractors to support the achievement of business objectives
• Ensure staff are appropriately trained, deployed, counselled and motivated so that their individual and collective performance meets the current and future needs of the business. Actively coach and develop all direct reports
• Manage the appraisal, recruitment, development and training of team members to ensure their individual and collective performance meets or exceeds the required standard.
• Maintain the departmental Business Continuity Plan to ensure it is up to date and available to all staff on RAKNET

• Higher Diploma (UAE National)/ University Degree or Equivalent (Expat)
• Minimum 5 years experience in Credit Administration or Credit Operation field
• Deep understanding of Banking products of the required assigned vertical.
• Proficiency in analyzing & generating data/reports/insights
• Proficiency in analyzing & generating data/reports/insights
• Familiarity with the Banking systems & Technology Integration
• Ability to lead and motivate a team, fostering a culture of collaboration, accountability, and continuous improvement.
• Fully embrace Mission Zero culture. Dedication to understanding and meeting the needs of customers, ensuring prompt and accurate resolution of inquiries and requests.

Additional Information

• Pay for performance culture (Competitive and performance-linked compensation)
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole self to the organization and perform to your best.