Receptionist - WOW Salon

Job Description

Main Functions

The Salon Receptionist is the first point of contact for clients and is responsible for delivering excellent

customer service, managing appointments, and supporting smooth front-desk operations. The role

ensures a welcoming salon environment, efficient scheduling, accurate records, and effective

coordination between clients and salon staff.

Responsibilities

Front Desk & Customer Service

▪ Greet clients warmly and ensure a positive first impression.

▪ Answer phone calls, WhatsApp messages, and inquiries professionally.

▪ Manage appointment bookings, confirmations, cancellations, and walk-ins.

▪ Handle client concerns or complaints and escalate when necessary.

Scheduling & Coordination

▪ Coordinate schedules for stylists, beauticians, nail technicians, and therapists.

▪ Ensure smooth client flow and minimize waiting time.

▪ Communicate appointments and special requests clearly to salon staff.

Payments & Records

▪ Process billing, payments, and receipts accurately.

▪ Maintain client records, appointment logs, and service history.

▪ Support daily cash handling and closing procedures as required.

Sales Support & Promotions

▪ Inform clients about salon services, packages, promotions, and memberships.

▪ Support retail sales by recommending products and services when appropriate.

Salon Administration

▪ Maintain cleanliness and organization of the reception area.

▪ Coordinate with the salon supervisor/manager for daily operational needs.

▪ Assist with basic inventory tracking and administrative tasks.