Director of Operations

Job description / Role

Employment: Full Time

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Novotel Bur Dubai is Looking for Director Of Operations,

What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)
• Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
• Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.
• Direct operational needs to ensure compliance with the hotel's Annual Budget and 5 Year Strategic Plan
• Provide coaching; leadership development; and goal setting with hotel department heads
• Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
• Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved
• Play a lead role in yield management for Rooms, Food & Beverage and Spa
• Be a key player in redevelopment and capital projects from an operations viewpoint
• Ensure the implementation and delivery of all Fairmont Standards
• Handle all guest concerns and ensure effective follow up thereof
• Assist in Labor Management and the maintenance of productivity levels
• Follow up on all guest comments, responding to any guest complaints or requests
• Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.)
• Provide active leadership role in the culture of Health and Safety and accident prevention
• Act as hotel champion and culture leader in hotel committees
• Oversee services rendered to The Residences (condo board association).
• Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
• Play a key role and lead change management for Rooms and Food & Beverage initiatives
• Assume the responsibilities of the General Manager in his/her absence

Qualifications

Your Skills and Qualifications:

• Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience
• Clear knowledge of budget planning & execution
• Post secondary diploma/degree in hospitality an asset
• Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results
• Exceptional interpersonal and guest relations skills
• Proven team-leader with outstanding motivational skills and coaching ability
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
• Comfortable working evenings, weekends, holidays and various schedules

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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