Housekeeping Supervisor - Ras al-Khaimah
Job description / Role
Employment: Full Time
Company description
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture.Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.
More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field.Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.
Job description
To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation.
Key roles & responsibilities- Manage and supervise all tasks of his or her staff.
- Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures.
- Supervise public areas.
- Ensure that guest supplies are replenished.
- Ensure guests’ requests are promptly and courteously met.
- Report damage or malfunction in hotel rooms using the PMS system.
- Maintain equipment in proper state of cleanliness and repair.
- Maintain a section floor report.
- Conduct daily briefings with staff at floor level.
- Conduct regular room checklists.
- Report unusual behavior or activities on floors to the assistant housekeeping manager.
- Record room status in allocated section accurately.
- Comply with hotel’s health, safety and hygiene policies.
- Attend meetings and training sessions as required.
- Fully understand the difference in guest levels (VIP) and in room categories.
- Degree from school for tourism and hotel management.
- Minimum 3 years experience in a similar capacity in the hospitality industry.
- Good reading, writing and oral proficiency in English.
- Must be well presented and professionally groomed at all times.
- Strong interpersonal skills and attention to detail.
- Must have good leadership skills and training skills.
Company Industry: Travel, Hotel & Tourism
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