Sales Coordinator

Job Description

Sales Coordinator Aluminum Extrusions

Key Responsibilities:

• Sales Support:
• Assist the sales team with day-to-day activities including processing quotes, order management, and customer inquiries.
• Prepare and maintain detailed product information and pricing for aluminum extrusion products.
• Coordinate with the production and shipping teams to ensure product availability, lead times, and shipping schedules meet customer requirements.
• Order Management:
• Receive and process customer orders for aluminum extrusion products, ensuring accuracy and compliance with customer specifications.
• Monitor and track order status from production to delivery.
• Communicate regularly with clients regarding order progress and any potential delays or changes.
• Customer Relations:
• Serve as the primary point of contact for existing and potential customers.
• Address customer inquiries, complaints, or concerns regarding aluminum extrusion products and provide effective solutions.
• Provide technical and product information on aluminum extrusions, including alloy specifications, finishes, and dimensions.
• Coordination and Collaboration:
• Work closely with the engineering and production teams to ensure the proper manufacturing and delivery of aluminum extrusions as per customer specifications.
• Coordinate inventory levels to ensure sufficient stock for orders.
• Maintain and update customer databases, order tracking, and sales reporting systems.
• Sales Reporting and Analysis:
• Assist in preparing sales reports, tracking key performance indicators (KPIs), and identifying trends in customer demand.
• Help with market research for aluminum extrusion products to assist the sales team in identifying growth opportunities.
• Administrative Support:
• Prepare and maintain all necessary documentation for customer orders, contracts, and shipment details.
• Help prepare presentations and proposals for prospective clients.

Skills & Qualifications:

• Bachelor's degree in Business, Engineering, or a related field (preferred).
• Minimum of 2-3 years of experience in a sales support or coordinator role, ideally in the aluminum extrusion or manufacturing industry.
• Strong understanding of aluminum extrusion processes, product specifications, and industry standards.
• Excellent communication and interpersonal skills to manage customer relationships effectively.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), CRM software, and ERP systems.
• Ability to analyze sales data and assist with forecasting.
• A detail-oriented mindset with strong problem-solving abilities.

Physical Requirements:

• Ability to sit for extended periods, use a computer, and handle administrative tasks.
• Occasionally required to visit production facilities or attend client meetings, which may involve travel.