Housekeeping Attendant

apartmentRaffles Hotels & Resorts placeDubai calendar_month 

Job description / Role

Employment: Full Time

Company description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

Job description

Purpose of position

To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel's standards for cleanliness and presentation.

Key roles & responsibilities
  • Cleans and maintains areas of responsibility according to set standards and procedures
  • Replenish guest supplies
  • Ensure guests' requests are promptly and courteously met
  • Report damage or malfunction in hotel rooms/areas to supervisor
  • Maintain equipment in a proper state of cleanliness and repair
  • Maintain a section room report as well as a daily productivity report
  • Attend daily briefings with supervisor and take on daily assigned tasks
  • Report lost and found articles to the housekeeping office immediately
  • Handle guest complaints, reporting them to supervisor immediately
  • Report unusual behavior/activities in guestroom, floors/public areas to supervisor
  • Record room status in allocated section accurately
  • Comply with hotel's health, safety and hygiene policy
  • Adhere to personnel grooming and hygiene standards
  • Attend meetings and training sessions as required
  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
  • Fully understand the difference in guest levels (VIPs) and room categories
  • Must adhere to all lost and found procedures
  • Proper follow up of housekeeping SOPs
  • Must comply with all fire evacuation procedures and first aid training
  • Must comply with Raffles grooming standards
  • Attend proper training and maintain best conduct at work

Qualifications

Personal attributes
  • Good organizational skills
  • Good level of engagement with guests
  • Good knowledge of housekeeping operations
Qualifications
  • Secondary education
  • Good housekeeping knowledge

Experience

Minimum 2 years experience in a similar capacity in a luxury hotel environment.

Job Function: Administration & Secretarial

Company Industry: Charity / Non-profit / NGO

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