Urgent _ Assistant Manager Call Center - Arabic Speaking Dubai, UAE

Job Description

Availability: Immediate joiners Only

Role Overview

We are seeking a highly presentable, Arabic‑speaking Assistant Manager with strong experience managing call center teams in the UAE.

The ideal candidate brings 5+ years, 2+ of hands‑on leadership experience, excellent communication skills, and the ability to drive team performance in a fast‑paced environment.

• Lead, mentor, and supervise a team of call center agents to achieve daily/weekly/monthly KPIs.
• Monitor call quality, service levels, and customer satisfaction metrics.
• Conduct regular coaching, performance reviews, and skill‑building sessions.
• Manage workforce planning, shift schedules, and daily operations.
• Handle escalated customer issues with professionalism and empathy.
• Prepare performance reports and share insights with management.
• Ensure compliance with company policies, scripts, and service standards.
• Support onboarding and training of new agents.
• Collaborate with cross‑functional teams to improve customer experience.

• Minimum 5 years of experience in a call center environment, with at least 2 years in a Team handling role.
• Arabic speaking is mandatory; strong English communication required.
• Presentable, confident, and able to lead diverse teams.
• Experience in FinTech, Telecom, Banking, or Customer Service is an advantage.
• Strong analytical skills with the ability to interpret performance data.
• Excellent problem‑solving, conflict resolution, and coaching abilities.
• Ability to work under pressure and manage high‑volume operations.

• Competitive salary of AED 11,000
• Dynamic and multicultural work environment
• Career growth opportunities within a rapidly expanding organization
• Modern office located in Business Bay, Dubai

How to Apply

WhatsApp: +971 502980048