Inquiry Specialist (Legal Intake) Dubai | Full-time | Immediate start

Job Description

AWS Legal Group is expanding our Inquiry Team. We need disciplined, reliable, client-obsessed specialists who follow process exactly. As a law firm, accuracy and speed matter: you'll respond to new leads within 10 minutes (during your shift), update monday.com, and follow the client until the matter proceeds or is formally closed.

You will: respond on WhatsApp/phone/email, qualify, book consultations, attend some consultations, write MoM (minutes of meeting), and follow up on quotations until signature or closure.

You are: sharp in English (Arabic a plus), fast and polite, process-driven, comfortable with monday.com and CRMs, and committed to zero errors. Legal exposure is a plus or complete our 2-week training at 50% salary.

• Respond to new leads within 10 minutes (during your shift) via WhatsApp, phone, and email using firm scripts and tone.
• Qualify matters, book consultations, manage calendars, and confirm attendance.
• Attend selected consultations, capture MoM (minutes of meeting), and log action items and deadlines.
• Update and manage all records in monday.com (statuses, owners, due dates, notes, files).
• Follow up end-to-end: from first contact until the case proceeds (retainer signed/payment received) or is formally closed after consultation.
• Track and follow up on quotations: send, clarify, re-issue if needed, and pursue to signature or formal decline.
• Produce accurate handovers to lawyers; safeguard confidentiality and data protection.
• Hit weekly KPIs: 10-min SLA adherence, consultation bookings, conversion to retainer, data accuracy, and closed-loop follow-ups.

• Excellent written and spoken English; Arabic is a plus.
• 1–3 years in intake, customer service, or sales ops; law-firm or legal exposure is an advantage.
• monday.com proficiency (or fast learner) and comfort with CRMs, calendars, and WhatsApp Business.
• Strong note-taking; able to draft clear MoM and summarize next steps.
• Process discipline, attention to detail, and calm, professional client etiquette.

• Structured onboarding: 2 weeks at 50% salary with assessments on scripts, monday.com workflows, compliance, MoM quality, and follow-up standards.
• On passing: full salary (DOE) + performance incentives where applicable.
• Benefits and growth path discussed at interview.