Senior Team Leader

Job description / Role

Employment: Full Time

Job purpose

To plan, organize and manage daily maintenance and repair of customers' vehicles, ensuring high quality of workmanship which meets the set standard of manufacturer's and customers' satisfaction.

To support and assist the workshop supervisor and technical manager on daily tasks.

To support the team leaders if they need any supervision or support.

Essential roles and responsibilities

• Allocate the jobs based on the job cards received to the team to achieve maximum labour utilization.
• Control and monitor work in progress at shop floor to ensure staff efficiency and productivity so that the job is completed within the committed delivery time. Ensure technicians clock in and out correctly in the system and allocate standard allowed time of each job as per the principal and company standards.
• Ensure repair order write up of technicians are as per manufacturer's audit requirements.
• Upgrade technical knowledge through web based courses and classroom training.
• Follow up on each repair and advise the technician about the schedule time and completion date to get team effort for delivery of the vehicle on time.
• Prepare the repair request for additional work, ensure repair order has been correctly transcribed and allocate the specialist technician to ensure excellent workmanship and quality repair, providing guidance on the repair method as per the principal's guidelines, parts supply and monitoring delays in repairs wherever necessary.
• Arrange parts in case the vehicle is getting delayed due to parts not available (PNA) in the counter, discuss with parts department and the supervisor for further action, not limiting to recommendation of cannibalization from new vehicle depending upon urgency. Promptly communicate the delay to service advisor/controller.
• In case a peculiar problem is noticed, road test the vehicle for proper repair and make sure that the quality of repairs is as per required standard.
• Monitor tools, workshop equipment and shop consumables of his team to ensure availability and serviceability, for prompt servicing of vehicles.
• Ensure that company's health and safety policies are followed, all tools and equipment are kept in good order, and housekeeping standards are maintained so as to preserve a good safe and healthy working environment.
• Evaluate and monitor performance of the subordinate against set standard, identify necessary training and follow up with workshop manager/assistant workshop manager for delivery.
• Upgrade technical knowledge through web based courses and trainings.
• Give clear write up on job card and instruction to costing clerk regarding job carried out and deviation if any with amount to be charged to customer.
• On some occasions TS, they will be responsible for conducting primary and secondary diagnosis and give a clear instruction for technicians to carry out the jobs.
• Keep focus on workshop KPIs and find ideas for improvements.

• Valid UAE driving license.
• Relevant certification from manufacturer/company.
• Minimum 3 years experience working as a team leader on floor and handling technician team.
• Minimum L3 certified.
• L4 or on L4 journey will be added advantage.
• Good communication skills.
• Experience in handling team of technicians and managing large team/volume throughput.
• Thorough system knowledge (Autoline), allocating jobs and all other team leader related tasks.
• Well versed with JLR warranty policy (discard parts policy, job card write-ups, complete workshop related process).
• Understanding of JLR SEF process.
• Experience in reporting repeat repair cases and analysis.
• QC failure report analysis and action plan.
• Better understanding of EV repair process and eligibility to carry out repair tasks.
• Well versed with technical reporting process of JLR, TA, EPQRs, reporting of product related issues.
• Ability to groom and identify future potentials.
• Well versed with workshop KPIs.
• Thorough understanding of workshop financial KPIs/DSR.
• Good understanding of JLR Topix, manufacturers standard repair times.
• A team player, maintain better collaboration with other departments (Reception/Parts/QC/Warranty).
• Customer centric and understands the importance of customer service.

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.

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