Manager Planning & Performance/Process Improvement

Job Description

Main Purpose of the Job - Lead the development, improvement, governance, and performance management of One Health's end-to-end business processes, ensuring alignment between business strategy, operational execution, systems, data, and performance objectives.

The role acts as a cross-functional transformation partner, identifying business gaps, designing and implementing improvements, establishing governance and performance controls, and ensuring solutions are standardized, transferred to process owners, and sustained.

Areas of Responsibility:

• Support the development and execution of One Health's strategic and operational plans.
• Translate business objectives into measurable KPIs, initiatives, and performance targets.
• Develop and maintain management dashboards and performance reports.
• Monitor business performance, identify gaps and trends, and coordinate corrective actions with respective functions.
• Facilitate periodic business and performance reviews with leadership.

• Assess end-to-end business processes and identify operational, system, control, and governance gaps.
• Lead process mapping, gap analysis, root-cause analysis, and improvement initiatives.
• Redesign processes to improve efficiency, visibility, accountability, and control.
• Establish standardized processes, SOPs, workflows, roles, responsibilities, and governance mechanisms.
• Apply Lean Six Sigma and continuous improvement methodologies where appropriate.
• Ensure improvements are transferred to business process owners and sustained.

• Drive business process optimization across the full commercial and operational cycle:

• Work with business and IT teams to translate operational requirements into ERP and digital solutions.
• Support ERP process design, enhancement, UAT, implementation, and user adoption.
• Improve system utilization and reduce dependency on offline emails, spreadsheets, and manual processes.
• Establish end-to-end process traceability and visibility across functions.
• Support the design and governance of different business scenarios including standard sales, FOC, warranty, reagent/consumable, CPRR, returns, replacements, transfer orders and other applicable transactions.

• Identify manual processes suitable for digitization and automation.
• Develop or coordinate solutions using Microsoft SharePoint, SharePoint Lists/Forms, Power Apps and Power Automate.
• Automate workflows, approvals, notifications, data capture and process tracking.
• Work with IT and business stakeholders to ensure digital solutions meet operational requirements.

• Develop and maintain dashboards, management reports and operational performance indicators.
• Analyze business data to identify trends, risks, bottlenecks and improvement opportunities.
• Improve data accuracy, consistency and reporting reliability.
• Establish clear KPI definitions, ownership, measurement methodology and reporting frequency.

• Support improvements across demand planning, procurement, inventory, warehousing, order fulfilment and delivery.
• Improve inventory visibility, inventory accuracy and planning discipline.
• Establish performance measures covering areas such as OTD, inventory, procurement lead time, fulfilment, revenue and operational efficiency.
• Support cross-functional resolution of supply chain and operational bottlenecks.

• Develop and maintain policies, SOPs, process maps, governance frameworks and control mechanisms.
• Define process ownership and accountability across functions.
• Ensure major process changes are properly documented, communicated and implemented.
• Support audit readiness and continuous improvement of management systems.

• Lead cross-functional business improvement and transformation projects.
• Coordinate stakeholders across Sales, Supply Chain, Finance, Warehouse, IT and other business functions.
• Establish project plans, milestones, responsibilities, risks and progress reporting.
• Drive change management, stakeholder engagement and user adoption.
• Conduct training and Train-the-Trainer programs where required.

Qualification & Experience required :

• Bachelor's Degree in Business Management or related field.
• Minimum 10 plus years of experience in Business Excellence, Planning & Performance, ERP Transformation, Supply Chain, Process Improvement, Business Intelligence, Strategic Planning and Project Management.
• Job Knowledge about Business Excellence & Continuous Improvement, Strategic Planning & Performance Management, End-to-End Business Process Management , ERP Business Process Design and Optimization and Supply Chain & Demand Planning