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Mandarin Oriental Hotel Group Limited-Dubai
to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Work as part of the team and assist other colleagues if required.
• Support other outlets and banquet if requested by superiors.
• Attend...
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Mandarin Oriental Hotel Group Limited-Dubai
access.
• Understand guest inquiries and provide responses.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA...
Mandarin Oriental Hotel Group Limited-Dubai
meetings as scheduled.
• Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours.
• Ensure that MOHG’s grooming and appearance standards are implemented and maintained always to reflect...
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Mandarin Oriental Hotel Group Limited-Dubai
behaviour in the bar.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Constantly drive and motivate the team to create...
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Mandarin Oriental Hotel Group Limited-Dubai
satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create...
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Mandarin Oriental Hotel Group Limited-Dubai
carefully in order to understand guest needs and expectations and consistently delight and satisfy every guest.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars...
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Mandarin Oriental Hotel Group Limited-Dubai
with all corporate and hotel policies and standard operating procedures.
• Adhere to the MOHG Code of Conduct, ensuring all business activities comply with general laws and regulations.
• Support all learning and development activities.
• Safeguard...
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Mandarin Oriental Hotel Group Limited-Dubai
of Dubai and surrounding regions, including all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts, and cultural activities.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality...
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Mandarin Oriental Hotel Group Limited-Dubai
guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs).
• Carry...
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Mandarin Oriental Hotel Group Limited-Dubai
satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants...
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Mandarin Oriental Hotel Group Limited-Abu Dhabi
dysfunctional equipment to Spa Operations Supervisor.
• Maintain an inventory of supplies for the operations of the spa reception.
• Interact courteously and answer all spa and hotel-related questions from guests.
• Exhibit good telephone skills and follow MOHG...
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Mandarin Oriental Hotel Group Limited-Dubai
Guest Relations:
• Warmly engage and converse with guests in a professional manner when applicable.
• Ensure guest satisfaction in accordance with the applicable MOHG Legendary Quality Experiences (LQEs).
• Support all hotel colleagues in creating WOW...
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Mandarin Oriental Hotel Group Limited-Dubai
Take ownership of guest complaints related to laundry services, ensuring they are resolved to the guest’s satisfaction.
• Engage with guests when applicable, ensuring customer satisfaction in accordance with MOHG Legendary Quality Experiences (LQEs...
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Mandarin Oriental Hotel Group Limited-Dubai
by the Restaurant/ Outlet Manager.
• Create WOW moments to surprise and delight guests in the Restaurants.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).
Skills & Qualifications
• High...
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Mandarin Oriental Hotel Group Limited-Dubai
as assigned by the Restaurant/ Outlet Manager.
• Create WOW moments to surprise and delight guests in the Restaurants.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).
Skills...
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