Director - Digital Platforms Operations (UAE National)
Abu Dhabi
Lead end-to-end operations of digital platforms, post-transition.
- Define and execute operational strategy aligned with transformation goals.
- Govern SLAs, OLAs, and ensure ITSM and security compliance.
- Oversee Maintenance & Operations and Release & Deployment teams.
- Ensure platform readiness, documentation, and secure go-lives.
- Drive automation, observability, and continuous improvement.
- Manage cross-functional teams and stakeholder coordination.
- 12+ years in IT operations, digital platforms, or infrastructure.
- 5+ years in a senior leadership role.
- Strong understanding of ITSM, SLAs/OLAs, and compliance frameworks.
- Proven experience with large-scale deployments and service delivery.
- Bachelor's degree in IT, Computer Science, or related field.
- ITIL Foundation certification (mandatory); additional certifications preferred.
A prominent entity within the UAE public sector, recognised for its strategic role in advancing digital capabilities across government services. The organisation operates at the intersection of innovation, infrastructure, and operational excellence.
- Competitive salary
- Leadership opportunity within a fast-moving government organisation, undergoing exciting change and evolution
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Job Description
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Description
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• Define and execute operational strategy aligned with transformation goals.
• Govern...
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