Executive - Customer Service

Job Description

Job Description

• Ensure efficient communication with brand, logistics, and operations teams to facilitate smooth coordination and information exchange.
• Coordinate with IT to resolve DC related issues promptly.
• Provide feedback to the brand regarding their shipments to improve processes and address concerns.
• Oversee FCL/LCL placement schedules for inbound and outbound, ensuring timely shipment arrivals/dispatch through stakeholder coordination and process enhancements.
• Manage daily inbound, outbound, order processing is planned efficiently and executed in a timely manner.
• Monitor the pending tasks report, take action on aging in receiving quantity, put away quantity, and sorter with past in-store dates. Ensuring timely resolution to optimize operational efficiency and maintain accurate records in the system
• Ensure all the DC SLAs are met without fail
• Provide timely feedback to the operations team to achieve 100% of assigned task
• Take ownership of DC report publishing in a timely manner
• Train the Operations staff on DC SOPs
• Ensure 5S in maintained in DC, identify wastes in processes and do continuous improvements to enhance productivity
• Consolidate and submit Value-Added Service (VAS) charges or any other charges on a monthly basis for Management Information System (MIS) purposes.
• Should have good understanding of DC processed and Hands on experience in Warehouse Management System (WMS)
• Plan, organize, record, communicate and report operational activities to customer, Line manager and other team members.

• Bachelor Degree in related field
• 2+ years work experience in Retail or Supply Chain
• Advanced knowledge of MS Office (Excel, PowerPoint) and analytics
• Very good verbal and written knowledge of English.
• A strong communicator who can understand and manage the requirements of customer
• A process minded person with strong planning and organizational skills
• Should have can do attitude and ready to learn new things
• Should be a problem solver and should have an analytical mind