Customer Service Representative - Russian Speaker - Dubai - ref. h82502015

Job Description

Hiring: Russian-Speaking Customer Service Representative (Full-Time | Dubai)

Our client, a leading organization in the leisure and tourism sector, is looking for a Russian-speaking Customer Service Representative to join their team in Dubai. If you are fluent in Russian and English and passionate about delivering exceptional guest experiences, this opportunity is for you.

• Welcome and assist Russian-speaking guests, ensuring a seamless and positive experience.
• Handle inquiries through phone, email, and face-to-face interactions with professionalism.
• Manage bookings, reservations, and payments accurately and efficiently.
• Provide clear guidance on services, safety protocols, and terms and conditions.
• Collaborate with internal teams to resolve customer issues and improve service flow.
• Maintain accurate records and update customer databases.
• Support operational and administrative tasks to ensure smooth daily operations.

• Fluency in Russian (native or near-native) and strong command of English.
• Minimum 2 years of experience in customer service, hospitality, or tourism.
• Strong communication and interpersonal skills with a customer-first approach.
• Ability to work in a fast-paced environment and handle pressure.
• Flexibility to work shifts, weekends, and public holidays.
• Knowledge of booking/reservation systems is an advantage.

• Competitive salary with sales-based incentives.
• Employment visa provided.
• Annual air ticket.
• 30 days of annual leave.
• Medical insurance.
• Opportunity to work in a multicultural and international environment.
• Career growth within a leading organization.