Service Performance Chief Specialist - UAE National
Michael Page Dubai
Job Description
- Service Ownership: Ensure optimal platform performance, availability, and reliability
- Leadership: Lead the transition of digital platform projects into operations and oversee financial operations
- LA/OLA Management: Ensure compliance with service level and operational level agreements
- Risk Management: Identify, assess, and mitigate operational risks
- Incident Management: Manage incidents and ensure timely resolution
- Performance Monitoring: Track and analyze key performance indicators (KPIs)
- Process & Service Improvement: Drive continuous optimization of operations and service delivery
- Automation: Implement tools to enhance incident management and reporting efficiency
- Compliance & Security: Ensure adherence to security, data privacy, and governance policies
- Disaster Recovery: Manage disaster recovery plans and conduct regular drills
- Stakeholder & Team Management: Act as a key liaison between operational teams and stakeholders, ensuring smooth coordination
- A senior leadership role in a prestigious government entity driving digital transformation
- Opportunities for professional development in service performance, automation, and operational excellence
Requirements:
- Extensive experience in service performance management, IT operations, and digital platform management
- Strong leadership skills with experience in transitioning digital projects into operations
- Expertise in risk management, SLA/OLA compliance, and performance monitoring
- Proven ability to lead teams, mentor professionals, and collaborate with cross-functional teams
- Strong analytical mindset with experience in incident management, automation, and process improvement
- Knowledge of compliance standards, disaster recovery, and governance policies
Dubai
footprint into new customer segments and industries to diversify the revenue base.
• Lead efforts to secure recognized, high-value projects annually to drive stable and sustainable growth.
• Promote the corporate image, brand, products, and services...
Mackenzie Jones Middle EastDubai
Job Description
One of the prominent groups in the GCC with operations across the region is now looking to hire the Chief of Staff. The role encompasses the coordination and administration of shared services across various departments within...
Michael PageDubai
in System Integration and Managed Services. They offer solutions ranging from Cybersecurity, Digital Applications, Infrastructure, etc. They are currently expanding their team and looking for a Chief Commercial Officer to join them.
Description
• Develop...