Specialist - Security & Government Relations - Aldar Retail Management (UAE Nationals)

Job Description

This role is exclusively for Emirati Nationals.

Join Aldar Retail Management Where Talent Meets Opportunity!

At Aldar Retail Management, we're shaping the future of retail. From managing vibrant F&B destinations to delivering world-class shopping experiences, we're redefining how communities connect, shop, and thrive.

Our people are at the heart of everything we do - driven by collaboration, excellence, and innovation. If you're ready to bring your expertise to a dynamic organization, a forward-thinking team and make an impact in one of the region's leading retail environments, this is your opportunity to be part of something extraordinary.

Job Purpose:

To lead and manage all security operations within a retail mall environment while maintaining strong coordination with government authorities to ensure compliance, safety, and operational continuity.

Roles and Responsibilities:

• Oversee daily mall security operations including guards, supervisors, and control room staff
• Develop and implement security policies, SOPs, and emergency response plans
• Conduct risk assessments, site surveys, and vulnerability audits
• Monitor CCTV systems, access control, and alarm systems
• Manage incident reporting, investigations, and corrective actions
• Lead crowd management during peak seasons, sales, and special events
• Conduct Joint audits with security service provider to ensure as outlined in the security contract they are following SLAs/KPAs.
• Input the joint audit score in the FSI system followed by closing of the monthly PMS report.
• Perform the Duty Managers at various shifts.
• Attend major events and during public holidays
• Attend and lead all VVIP and VIP visits by coordinating with protocol office
• Follow up pending insurance cases with the support of admin team.

• Act as the main point of contact with government authorities (Police, Civil Defence, Municipality, MCC, ITC, Protocol office etc.)
• Ensure compliance with local laws, licensing requirements, and safety regulations
• Coordinate inspections and audits by government bodies
• Facilitate approvals for events, expansions, and security system upgrades
• Prepare required documentation and reports for regulatory authorities

• Lead and coordinate emergency drills (fire, evacuation, medical incidents)
• Liaise with Civil Defence and emergency services during incidents
• Ensure all tenants comply with safety and evacuation standards
• Lead crisis response team during major incidents

• Support tenants with security requirements and event planning
• Address security concerns from retailers and management
• Maintain strong collaboration with mall management and operations teams

• Submit weekly and monthly security performance reports
• Analyse incident trends and recommend preventive measures
• Implement technology upgrades to enhance security effectiveness

Qualifications:

• Bachelor's degree in security management, Business Administration, or related field (Preferably)

Key Requirements:

• UAE National (mandatory)
• 5+ years of experience in retail/mall security management
• Strong knowledge of local government regulations and compliance procedures
• Experience dealing with police, civil defence, and municipality authorities
• Experience in planning of VVIP/high profile visits
• Fluent Arabic and English (spoken and written)
• Proven senior experience in security operations, preferably in malls, retail, mixed-use assets, or large facilities
• Strong established network with authorities in Abu Dhabi
• Solid knowledge of UAE security, safety, and regulatory frameworks
• Strong leadership presence with the ability to manage teams and vendors on-site
• Confident, decisive, and comfortable operating in high-pressure situations