[ref. b25625302] Zoho Application Support Specialist

Job Description

We are hiring a Zoho Application Support Specialist to join our growing IT team. In this role, you will be responsible for providing functional and technical support to all internal teams across various Zoho modules and ensuring the smooth operation of our Zoho system.

Key Responsibilities:

• Act as the first point of contact for internal users regarding Zoho-related issues across all modules (CRM, People, Books, Creator, etc.).
• Monitor and manage the Zoho support ticketing system, ensuring timely resolution of issues and anomalies.
• Provide user support, troubleshooting, and guidance to enhance usage and adoption of Zoho applications.
• Maintain and update documentation related to system configurations, user guides, and support procedures.
• Manage user access, roles, and permissions across all Zoho applications.
• Ensure system integrity and performance by monitoring logs, user activities, and potential issues.
• Coordinate with Zoho support or third-party vendors when advanced troubleshooting is required.
• Participate in user training and onboarding sessions to support effective use of the Zoho environment.
• Support planning and execution of Zoho system updates and minor enhancements (non-developmental).

Requirements

Requirements:

• Proven experience supporting Zoho applications (CRM, People, Books, etc.) in a business environment.
• Strong problem-solving skills and ability to communicate solutions clearly to non-technical users.
• Familiarity with IT ticketing tools and incident resolution processes.
• Ability to manage multiple requests and prioritize in a fast-paced environment.
• Excellent communication, organizational, and documentation skills.
• Fluency in English is required; Arabic is a plus.

Benefits

We offer growth opportunities, a supportive environment, and the chance to make a real impact by ensuring the smooth functioning of the tools that power our business.