IT Support Engineer

Job description / Role

Audit & Accountancy

Job description

Their responsibilities further include providing backup support for IT-Factory system operations, all while adhering to established IT policies and procedures.

• Deliver desk-side IT support troubleshooting hardware issues (laptops, monitors, printers, peripherals) and setting up workstations with dual screens, monitor arms, and docking stations.
• Log, update, and manage incident tickets using ITSM tools, ensuring proper issue categorization and escalation.
• Provide technical support for AV systems in the auditorium, ensuring seamless operation during live events.
• Support Logitech Microsoft Teams Rooms solutions and ensure meeting room readiness on a daily basis.
• Assist network engineers with patching and networking tasks under supervision.
• Manage Xerox multifunction printers and provide operational floor support.
• Maintain and audit IT hardware inventory in CMDB, initiating procurement to replenish stock as needed.
• Coordinate with third-party IT vendors for quotations and order placements.
• Responsible for maintaining the server room, ensuring its cleanliness, organization, and operational readiness.
• Provide backup support to IT project engineers as required.

• A bachelor's degree in information technology, computer science, or a related field is preferred.
• A dynamic and outgoing individual with strong interpersonal skills, well-suited for IT support roles requiring both technical expertise and confident customer-focused communication.
• Strong technical skills in troubleshooting hardware and software issues and managing AV and sound equipment.
• Must be a team player with strong active listening skills, open to receiving and sharing suggestions, and possess a positive collaborative attitude to engage well with team members.

Qualifications

What you can expect:

• Career opportunities: We challenge you every day to get better. Together we realize your full personal and professional career by creating development opportunities.
• Warm welcome: We warmly welcome our new colleagues so they'll feel at home as soon as possible. During your online onboarding program, we give you all the ins and outs of Boskalis!
• Career development: Plenty of opportunities to realize your full potential. Challenge yourself with (online) courses in our Boskalis academy.

• Your team: You'll be part of a dynamic IT team collaborating to ensure efficient technical operations.
• Where you will work: You will work from our beautiful office in Abu Dhabi.
• Full-time job: The position of IT support engineer is full time.

Procedure

If both sides are happy to proceed after interviews, we will make you an offer to join Boskalis. After successfully completing all the steps in the procedure, we warmly welcome you to our organization.

Additional information

We'll be happy to answer your questions about the position IT support engineer.

At Boskalis, we handle recruitment ourselves. Therefore, we do not accept unsolicited applications or CVs from recruitment agencies. Any submission will be treated as a direct application.

Remote work

No

Employment type

Full-time

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