Customer Service Specialist
manpower middle east Dubai
Job Description
We are looking for a dedicated and customer-focused Customer Service Specialist to join our team. The ideal candidate will have 24 years of experience in customer service and a strong ability to handle inquiries, resolve issues, and deliver a high-quality customer experience.
Key Responsibilities:
- Serve as the primary point of contact for customers via phone, email, or chat.
- Handle customer inquiries, complaints, and requests in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve issues efficiently while ensuring customer satisfaction and retention.
- Maintain and update customer records in CRM systems.
- Collaborate with internal teams to resolve complex cases and improve service delivery.
- Monitor customer feedback and suggest improvements to enhance overall experience.
Requirements:
- Bachelor's degree or equivalent experience.
- 24 years of experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in MS Office and customer service/CRM tools.
- Customer-centric mindset with strong attention to detail.
This role is ideal for professionals who are passionate about delivering exceptional customer experiences and building strong client relationships.
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