Receptionist & Parent Liaison Officer – Regent International School

Job Description

Job Role :

We are looking to appoint an experienced and enthusiastic Receptionist & Parent Liaison Officer for Regent International School.

Main Accountabilities:

Answer, screen, and forward any incoming phone calls while providing basic information when needed.

Provide office support services in order to ensure efficiency and effectiveness within the School.

Liaising, communicating, and nurturing enrolled family relationships as per the Lifecycle of School Engagement Infographic.

Answer, screen, and forward any incoming phone calls while providing basic information when needed.

Provide office support services in order to ensure efficiency and effectiveness within the School.

Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.

Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.

Coordinate parent/community events in order to engage parents in school activities and celebrations.

Assisting in the Induction process via introduction by welcome packs and regular touch base calls

Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.

Being versed in rules and regulations of the Ministry of Education and KHDA

Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshops and intervention sessions

Monitor/screen/escalate all complaints

Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRM

Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc.

Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc.

Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, A Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips etc.

Physically ushering new families to their next engagement in the Admissions & Induction & Departure Process

Coordinating Existing Student Transitions with relevant Phase

Supporting GLO on new student KHDA Student Registration & procuring required documentation

Assisting the Admissions Team on their R&Rs including:

• Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and
• Data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form), etc

Record Keeping & Compliance using & updating registers for:

• Student Attendance
• Evacuation
• Student Absences & approval via the VLE
• Student Lateness
• Student Early pick-up

Call & Email & Survey Campaigns with existing families 1 x Term

Undertake regular surveys of new parent views on the enrolment process and other subjects of relevance and work with the marketing team to devise marketing and communication strategies for prospective parents at all stages of the admissions cycle.

Alerting the Head of Phase / Principal to take necessary action on the existing families of possible withdrawal intentions.

Supporting FCO Marketing by use of the relevant Digital Form to update Dubai Schools Market Study

Conduct Family Exit Interview by conducting an initial meeting/phone call with a parent.

Receive and sort daily mail/deliveries/couriers.

Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

Update appointment calendars and schedule meetings/appointments

Job Specification:

Bachelor&aposs degree in any discipline.

Good written & oral communication skills.

Bi-lingual candidates with the ability to speak Russian or an additional language will be an added

advantage.

The candidate must have excellent customer service, negotiation skills & a flair for numbers.

Functional computer skills are required.

Candidates are invited to complete our Online Application by visiting: http://forteseducation.com/Careers/Current-Openings