Senior Manager, Sales and Service Center
Job description / Role
Employment: Full Time
Operating in the UAE for over 50 years
CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people—your colleagues and our customers—and delivering service that really goes the extra mile.
Job Purpose:
Manage a team of BSOs to service and manage the portfolio of accounts which are not RM managed. To grow the portfolio in these accounts with cross-sell and upsell to make them relationship managed with every segmentation cycle. To solicit and acquire "new to bank" relationships (except high risk).To ensure governance of the portfolio is done in a timely manner, i.e., RFIs response, TAT, and KYC/ODD of the portfolio assigned.
Principal Accountabilities:
- Lead a team of Liability BSOs as Unit Head, with complete accountability of the designated portfolio/region and the assigned budgeted targets.
- Manage special projects related to portfolio management, such as cleaning up exercises, downgrade and upgrade accounts, connecting with other stakeholders. Additionally, ensure our service excellence is kept at high standards by training our BSOs.
- Solicit new to bank relationships, as well as manage an assigned portfolio with existing (non-borrowing) High Value Clients, to retain and grow their banking relationships in a profitable manner and in line with assigned business growth targets.
- Achieve the assigned sales targets on liabilities volume and revenue.
- Volume: Average and actual.
- Products: CASA and deposits.
- Revenue: Cross-sell FX, PCM, and trade.
- Conduct account planning with product partners in order to ensure multi-product relationships and greater share of wallet. Facilitate other lines of business in exploiting business opportunities through referrals to Wealth, Consumer Banking, and other business segments.
- Establish effective and professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.
- Support the assigned team members, comprising of RMs/SRMs, and provide assistance in transactional services of their clients visiting the SME hub or branch.
- Comply with internal audit requirements in line with the policy guidelines to ensure high standards of uniformity and consistency across the bank.
- Strict adherence to AML, compliance, and Central Bank guidelines in line with the bank's policy.
- Drive CODE values.
Requirements
Education and Experience- Bachelor's degree (MBA preferred).
- Minimum 8-10 years of banking experience within UAE, of which the last 5 years in liabilities within corporate, commercial, and treasury.
- Commercial acumen and ability to prepare plans and strategies are essential.
About the Company
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai.We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.
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