Customer Service Officer - Residences - Russian Speaker

Job Description

Main Tasks/Responsibilities:

• Respond to complaints (calls & emails) from tenants and owners of D1 Tower and PV Residences. Provide assistance when possible or escalate to the appropriate authorities if necessary.
• Manage maintenance complaints and issues within residences. Coordinate with the engineering team to ensure timely resolution.
• Coordinate with purchasing and engineering departments to obtain quotes from third-party vendors for various projects in the tower, including budget submissions.
• Coordinate with the accounts team to manage statements of account (SOA), invoices, payment receipts, and other details related to service charges.
• Handle tenant/owner move-in and move-out requests, ensuring all required documentation is obtained before approval.
• Follow up with tenants/owners for cash payments for services rendered in their units.
• Issue receipts for cash payments and bank transfers.
• Maintain accurate records of petty cash transactions, including payments received and disbursed.
• Manage the front desk team, providing guidance on duties and responsibilities as needed.

Candidate Profile:

• Minimum 1 year experience as Customer Service Officer in Residencial Apartment Buildings or Apartment Hotels
• Previous Residence or Serviced Apartments experience in Dubai or UAE
• Advanced knowledge of English language spoken and written
• Working knowledge of MS Office (Excel, Word and Outlook in particular)
• Knowledge of Opera
• Knowledge of Dubai and surrounding area
• Flexible approach to people and tasks
• Problem solving and follow-up abilities
• Russian Speaker