Security Assistant Manager
Job Description
Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros.World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery.
Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
Job Summary
As the Assistant Manager - Security, you will play a pivotal role in ensuring seamless daily operations and outstanding guest service standards within our 24/7 operating leisure facility. Your responsibilities span managing a team of external security colleagues, fostering a culture of excellence, and maintaining compliance with company policies and UAE regulations.You will oversee incident and crisis management, monitor surveillance systems, and coordinate security protocols to uphold a safe, secure, and hygienic environment for everyone. This dynamic role requires proactive leadership in training, operational coordination, and emergency response while balancing scheduling, financial oversight, and regulatory adherence.
Whether liaising with authorities, managing guest relations, or ensuring facility readiness, you will be the backbone of security operations, contributing to a positive guest experience and a well-functioning leisure facility.
Responsibilities- Oversee daily security operations and ensure a safe environment for guests and colleagues
- Supervise outsourced security team (scheduling, performance, grooming, and coaching)
- Monitor security systems, conduct patrols, and address any incidents or irregularities
- Respond to emergencies and ensure proper reporting and investigation of incidents
- Maintain compliance with company policies, UAE regulations, and HSE standards
- Liaise with authorities and internal departments to support smooth operations
- Ensure high standards of guest service, including handling complaints when required
- Support training, drills, and ongoing development of the security team
Qualifications
Essential- Higher Secondary or equivalent educational qualification
- 2 years of experience in a supervisory role within the hospitality or leisure industry
- Exceptional customer service skills
- Advanced problem-solving and analytical abilities
- Proficiency in Microsoft Office Suite
- Proven leadership and team performance capabilities
- Demonstrated time management and ability to handle complexity
- Fluent English proficiency in reading, writing, and speaking
- Strong incident investigation, reporting, and tracking budgetary expense skills
- Bachelor's Degree qualification
- 3 years of experience in a Security supervisory role with a background in hospitality or leisure industry
- Skills in Crisis Management
- Surveillance expertise and strong analytical abilities
- Risk assessment and financial control capabilities
- Experience with fire fighting regulations and emergency response
- Fluent Arabic proficiency in reading, writing, and speaking
- Competencies in Training & Development
Shape The Future With Us
At Miral Experiences, we don't just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We're driven by passion, powered by innovation, and committed to excellence in everything we do.
We're looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.