Customer Success Manager - Construction
Job Description
Job Requisition ID #
25WD90881
Customer Success Manager, Construction - Middle East, Africa
Position Overview
We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.
Reporting to the Manager of Construction Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in META. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue.You will do this through increasing the adoption of the Autodesk Construction Cloud platform and documenting value delivered.
Responsibilities- Be accountable for the relationship health of a selected portfolio of accounts
- Develop Customer Success Plans, with documented value delivered
- Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use
- Mitigate any churn risk and guide expansion discussions
- Become an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap
- In-depth knowledge of the construction industry and processes
- Familiar with the Construction Technology Ecosystem
- Experience communicating the value of technology and its features to customers
- Ability to travel when required
- Experience in building face-to-face relationships with customers
- 5+ years experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)
- Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction
- Extremely beneficial would be detailed understanding of our ACC Platform or similar CDE and Construction/Project Management solutions
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
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When youre an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future Join us!
Salary transparency
Salary is one part of Autodesks competitive compensation package. Offers are based on the candidates experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
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