Food and Beverage Team Leader, Water Park - Dubai
Destination Hotels Dubai
Job Description
Summary
Main Duties and responsibilities: Customer Service . Assist in ensuring that department Colleagues deliver the brand promise and provide exceptional Guest service at all times. . Ensure that Colleagues also provide excellent service to internal customers in other departments as appropriate.. Handle all Guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. . Maintain positive Guest and Colleague interactions with good working relationships.
Financial . Maximize Colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the Guests. . Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
. Ensure new technology and equipment are embraced, improving productivity while taking work out of the system. Operational . Respond to the results of the Consumer Audit and ensures that the relevant changes are implemented. . Ensure that Food and Beverage Colleagues work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.
. Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks assigned as per the standard. . Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food and beverage combinations and up sell alternatives.
. Ensure that the outlet is kept clean and organized, both at the front as well as the back of house. . Assist to liaise within the department on daily operations and quality control if appropriate. . Perform the function of cashier and responsible for Micros cashiering procedure.
. Compute bill and accept payment and to strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling. . Balance cash and credit card charges and remittance of cash to Front Office Safe. . Make necessary checks needed for specific events or functions.
. Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods. . Monitor operating supplies and reduce spoilage, wastage and ensure to follow the decoy system to avoid breakage/loss. . Assist in liaising and organize with Housekeeping Department that the cleaning schedules are strictly adhered to.
Personnel . Closely supervise the department Colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws. . Oversee the punctuality and appearance of all Colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department's grooming standards.
. Develop the skills and effectiveness of all Colleagues through appropriate training, coaching, and/or mentoring. . Assist in the training of Colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency.
. Supervise the Colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual. . Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.
. Ensure Colleagues have a complete understanding of and adhere to Colleague rules and regulations. . Ensure Colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security. Other Duties . Understand and strictly adhere to the Rules & Regulations established in the Colleagues Handbook and the park's policy on fire, hygiene, health, and safety.
. Report for duty punctually, wearing the correct uniform and nametag at all times. . Maintain a high standard of personal appearance and hygiene at all times. . Maintain a good rapport and working relationship with Colleague in all other departments.
. Attend and contribute to all Colleague meetings, Departmental and Park training schedules, and other related activities. . Fully support the Departmental Trainers function in the Department assigned. . Undertake any reasonable tasks and secondary duties as assigned by the Food and Beverage Assistant Manager.
. Respond to any changes in the department function as dictated by the park. . Project at all times a positive and motivated attitude and exercise self-control. . Have a complete understanding of the Department Operations Manual and Policies and Procedures.
Occasional Duties . Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment. . Carry out any other reasonable duties and responsibilities assigned.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience in Waterpark or theme park / amusement park operations.
Good problem solving, administrative and interpersonal skills are a must.
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