Assistant Director of Food and Beverage
Job description / Role
Employment: Full Time
Key duties and responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
Planning and organising
Directs and organizes the activities of the Food & Beverage departments to maintain the high standards of food and beverage quality, service, and marketing to maximize profits through outstanding customer service.
Participate in preparation of the hotel's strategic and marketing plans. Prepare the Food and Beverage Department budget.
Plans and directs the functions of administration and planning of the Food & Beverage department to meet the daily needs of the operation.
Ensure that all Anantara Resorts Food & Beverage Standards are being adhered to.
Keep aware of trends, systems, practices, and equipment in Food and Beverage preparation and service in the hospitality field.
Establish monthly reporting system to monitor key performance indicators, operational expenses, project updates, and other related tasks.
Operations
Be aware of the best external competitor offerings in the local market and continually work with hotel colleagues to improve our own offerings with the goal of being the best in the market for creativity, service, choice, and value for money.
You will be responsible for the efficient running of operations in line with Anantara strategies and brand standards whilst exceeding our colleague, guest, and owner expectations.
Establish SOPs and best practices for creating high quality service standards for the F&B division that offers the finest experience for guests and staff members alike.
Supervise the functioning of all Food and Beverage employees, facilities, sales, and costs to ensure maximum departmental profit is achieved.
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.
Attain high sanitation standards throughout the Food and Beverage operation by enforcing Anantara's Sanitation Checklist.
Ensure that everyone in the departments is properly looking after all hotel property and facilities.
Ensure that departments conduct a maintenance inspection on a monthly basis.
Supervise and coordinate pricing and preparation of menus, beverage and wine lists, and liaise with local suppliers.
Develop middle management through coaching and counselling within the F&B outlets.
Participate in public relation activities, sales calls, or other promotional activities designed at enhancing the image and profitability of the F&B departments.
Administration
The Assistant Director of Food & Beverage is responsible for the entire F&B operation in the absence of the Director of Food & Beverage.
Maintain an effective link to Executive office, guests, and owning company at all times whilst fully projecting company image and brand values.
Coordinate the organization and administrative functions in all areas of the F&B division.
Ensure that all F&B reports and data are submitted on time to the appropriate departments.
Establish and maintain effective employee relations.
Liaise with HR in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity.
With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels.
Be a sales champion for the hotel generating and following up on business referrals and potential sales leads to maximize business for the hotel.
Interview, train, supervise, counsel, schedule, and evaluate staff.
Above all, lead by example through a hands-on approach to motivate our associates to excel.
Qualifications- Previous Food & Beverage experience in a senior leadership role required
- Restaurant experience required
- Exceptional interpersonal and guest relation skills
- Proven team builder with outstanding coaching skills
- Clearly demonstrated ability to be innovative, creative, and able to think outside the box
- University/College degree in a related discipline required
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional information
Available to join immediately
Remote work
No
Employment type
Full time
Job Function: Administration & SecretarialCompany Industry: Marketing, Advertising & PR
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